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Worst of both worlds- am I the only one?
Amazon classes our product as non returnable (may be fair enough, as a food item, but goes out with 5 months shelf life minimum).
Product isn't allowed to be FBA as classed as a prohibited item
I NEVER get A to Z claim, I just get told when Amazon are refunding someone. I get it when it's someone panicking about a delivery missing, but I just had one refund that was bought mid November, and it's now 1 hour from March!
My SAFE - T claims are always rejected, mostly because I refuse to buy shipping through amazon.... even if they grant a refund 90 days over their '30 day policy'
I also can't claim anything for bad deliveries from courier because the orders are 'over 1 litre of liquids'.
Is there anything I'm doing wrong with amazon? Basically a customer has carte blanche of not sending back, not giving me any answers and amazon always giving them a refund without any involvement from me! It just seems so wrong!
Any help much appreciated. I know the courier one can be fixed by changing to one with liquids, but it's just too expensive.
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