New Seller Account Verification UK

Helo,

I am a new seller and I have created a new business account trying to verify my account. Amazon asked few documents and after I uploaded everything they asked, I received a message in the performance notification that I needed to schedule a video call in order real person to verify my account. and I have a completed video call verification I showed my documents which were representative asked for,

After two days I receive this email

Dear Seller,

We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.

Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.

Please do not hesitate to contact Seller Support with any questions you may have:

https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html

After that I tried several times to re-upload my documents but I keep getting the same email.

Please do not reply to this email. Replies are routed to an account that is used only for sending emails and is not monitored.

Hello,

We have received your submission but do not have enough information to reactivate your account at this time.

How do I reactivate my account?

To reactivate your account, please complete your identity verification through a video call. This identity verification is required as an enhanced security measure.

During the video call, you will be required to show our associate an original copy of the identity document that you provided when you registered your account. We do not accept any new documents.

What happens if I do not complete the identity verification?

If you do not complete your identity verification or fail to show our associate the original document during the video call, your account may remain deactivated.

How to complete the identity verification through a video call

1. Go to Seller Central using the following link and sign in to your account when prompted:

https://sellercentral.amazon.com/mario/inpvMeeting/appointment/global?mons_sel_locale=en_US

2. If you signed in on a new device or have removed your cookies, you will be redirected to the "Select a Merchant and Marketplace" page. On this page, select "United States" from the "Select an Account" drop-down menu. Make sure to select this option regardless of the Amazon store.

3. Click "Select Account."

4. On the "Identity Verification" page, follow the on-screen instructions to complete the verification process.

How to prepare for the video call

1. Prepare the original copy of the identity document that you submitted for registration on Amazon, and have it available before the video call starts.

2. Make sure that you are joining the video call from a device that has the following features:

– A front-facing camera

– A stable and reliable internet connection

– Safari browser or Google Chrome browser, depending on your device’s operating system

3. Enable your camera and microphone when the browser requests your permission.

Recording notice

The video call may be monitored or recorded for training and quality assurance purposes. We handle your data in accordance with our Privacy Notice.

You are not allowed to take photos of the associate or record the video call.

We’re here to help

If you have any questions, you can contact Selling Partner Support:

https://sellercentral.amazon.co.uk/cu/contact-us

Sincerely,

Seller Performance Team

And when I try the video call verification again on that email link, the link doesn’t work

my all documents are authorized legit and unaltered

Please someone help me regarding this

Sincerely,

MUHAMMAD ABID