Fba returns then amazon destroy them
Authorised for returns to be sent back to us (reason was unauthorised purchase) Amazon then destroyed the item stating it was customer damage…we therefore have no item and be out of pocket …is this right
14 replies
Seller_z6B2L9xab6HlP
FBA returns go back to Amazon. After they’ve assessed the condition they’ll usually either put it back into inventory or hold it as unfulfillable. You can then decide what happens to unfulfillable inventory (either return to you or be destroyed).
After receiving a ‘customer damaged’ item back you could take photos of it and request Amazon reimburse you, which is often successful (but not always).
Seller_A2fiD9FX97Kto
Appreciate that, here my point item got returned to amazon i asked for items to be returned to me. Then a month later after not receiving them I chased it only tofind amazon decided to dispose of??? And they arenot refunding even though they agree they disposed of MY stock even though i requested them to be returned
Seller_A2fiD9FX97Kto
Yep…always do got confirmed item will be returned to me (was an unauthorised purchase) waited best part 30days asked again…Amazon stated they had disposed it but not to worry will get reimbursed on 31st may. I didn’t so asked and was told Amazon have right to dispose of items if they feel it’s damaged!@
Seller_EJIX7rqDNQJi2
I have checked your Amazon store and I can see that you are selling mainly grocery items. These are non-returnable products when FBA and even if your buyers eventually ship them back, Amazon may dispose of them immediately.
This is all mentioned on this relevant Amazon help page:
Seller_A2fiD9FX97Kto
Then why does amazon return some of the products
and give you the option to get the items returned
and confirm both on phone and email that they will be returning the item
