Requesting help with two-step verification issues
Hello to forum members and community managers,
My seller account is active and free of any policy violations, yet I am unable to access Seller Central.
I have been locked out of Seller Central for 50 days due to issues with "Two-Step Verification."
The "Upload Documents" button is missing from the "Seller Central Login Help" page, and the "Didn't receive the verification code?" option does not appear at the bottom of the login page. The only available option is "Try another way," which leads directly to "Contact Customer Support." I have contacted support multiple times via both email and phone.
I have submitted countless cases using the "Help Us" feature on the "Seller Central Login Help" page, but the issue remains unresolved.
Recently, I noticed two things: 1. Many of the email replies I received appear to have had their original content manually altered or overwritten. 2. For some cases, I have already sent a reply, yet the support team continues to ask for a response; it seems my replies are being blocked and not reaching them.
Could forum members and community managers please analyze this situation and offer some assistance?
Thank you all for your support and help.
Alicy69
Requesting help with two-step verification issues
Hello to forum members and community managers,
My seller account is active and free of any policy violations, yet I am unable to access Seller Central.
I have been locked out of Seller Central for 50 days due to issues with "Two-Step Verification."
The "Upload Documents" button is missing from the "Seller Central Login Help" page, and the "Didn't receive the verification code?" option does not appear at the bottom of the login page. The only available option is "Try another way," which leads directly to "Contact Customer Support." I have contacted support multiple times via both email and phone.
I have submitted countless cases using the "Help Us" feature on the "Seller Central Login Help" page, but the issue remains unresolved.
Recently, I noticed two things: 1. Many of the email replies I received appear to have had their original content manually altered or overwritten. 2. For some cases, I have already sent a reply, yet the support team continues to ask for a response; it seems my replies are being blocked and not reaching them.
Could forum members and community managers please analyze this situation and offer some assistance?
Thank you all for your support and help.
Alicy69
21 replies
Seller_mxez2L8QjE6WW
When you log in to your account, you have to enter your password; this should generate an OTP which is sent to your phone as a text message or voice call,, depending on your choice. You can have it send to an app, but apparently that costs a ludicrous amount. Once you have entered the OTP (6 numbers) you should be able to access your account.
TaylorR_Amazon
Hi @Seller_2xIgF1OlJINC3, if the standard "Didn't receive the verification code?" option isn't appearing for you, try the Two-Step Verification Account Recovery directly. It allows you to submit identity documentation to have 2SV temporarily disabled so you can log back in.
What you'll need: A government-issued ID where your name, address, and issuing authority are clearly visible. The name on the document should match the information registered on your account.
Processing time: The verification process can take 1-2 days to complete. See Recover Your Account after Two-Step Verification Fails
When submitting cases, keep responses concise and include your Seller/Customer ID, registered email, and a clear description of the issue in every reply. This helps ensure continuity even if cases get reassigned.
If you're not seeing your replies reflected, try opening a new case referencing your previous case IDs, rather than replying to existing threads.
Let us know how it goes!
