Cannot verify identity of employee
I have completed everything to verify an employees identity and attached a valid and correct copy of his passport. It is being rejected stating details of verification do not match passport details. The passport is correct, image clear and compliant with requirement. This is stopping me from launching our sales and this has been going on for several weeks. Anyone got any ideas
Cannot verify identity of employee
I have completed everything to verify an employees identity and attached a valid and correct copy of his passport. It is being rejected stating details of verification do not match passport details. The passport is correct, image clear and compliant with requirement. This is stopping me from launching our sales and this has been going on for several weeks. Anyone got any ideas
2 replies
Roberto_Amazon
Hi, @Seller_elWRX1xgeBXVl
Sorry to hear about the difficulty with identity verification. If everything matches, and you're still getting rejected, I'd recommend opening a case with Seller Support (or replying to your existing case) and specifically asking them to clarify which details they believe don't match. That way you can identify the exact discrepancy.
- Roberto
Seller_2sm1IZ8L2FPqu
Hi try using a scanner and uploading as pdf
