Amazon telling customer to keep item and wont recharge card
Had an item arrive late (due to RM strikes) the item was very late granted 9th December sent and arrived 10th January so the item had been refunded.
After a few messages and saying I would arrange a free collection the customer decided to keep the item and contacted Amazon support to recharge their card and this is the result…
Absolutely fuming that even when the customer contacts them they tell the customer to keep an item (worth just short of £50) which isn’t theirs to tell the customer to keep.
Any options? I’m guessing that I now cannot contact the customer to return the item. Have contacted support but not hopeful.!
0 replies
Seller_7VbclcPFFRTnc
unfortunately its well documented and there is another long thread about it on here atm
if the customer really wants to pay
ask them to purchase another which you will only manually mark as shipped - but don’t actually send it
obviously though you are at the mercy of the buyer remembering in 6 months time why they ordered 2
Seller_N2JAAZHfPg4CQ
As expected Amazon support wasn’t very helpful:
We have completed our investigation and found that the reimbursement for the order has been issued from your end and hence, we will not be able to issue reimbursement in this case.
To retro-charge the buyer’s payment method for order ID xxxxxxxxxx, the buyer will need to contact Amazon Customer Service directly by phone or email to have their payment method recharged. They must provide us with the order ID and authorization to charge their payment method.
This is exactly what the customer has done and got told to keep the item and they wouldn’t recharge the card. Absolutely ridiculous policy.
Seller_xUKHc5xSYJmI4
A friends girlfriend had the same but it was a £300 order.
