Hi everyone, today we’ve received a message from a customer, with a photo of one of our baby vests that has massive holes and burn marks on it!
Now we print on these baby vests ourselves and I can categorically say there is absolutly no way the customer received this item in the state it is in now!
I have asked for a photo of the packaging, which she hasn’t provided as of yet. Is there anything else I can do apart from bend over backwards and refund her before I get hit with an A-Z.
Just to add I’m not particularly worried about getting hit with an A-Z so if there’s anything I can do that will prolong / not let a complete liar / scammer win let me know!