Can buyer leave negative feedback if cancel their order before dispatch?
I have had a customer who is extremely unreasonable. Item arrived damaged so we collected and refunded the product. they still left negative feedback and tried to order again. I do not want this person as a customer but Amazon will not let us block them from buying. I want to cancel the order but fear they will leave negative feedback and just re order again. Can anyone please shed some light on this.
3 replies
Seller_76AUwmqvSyRIM
Yes, they can leave feedback even if you don't despatch the order.
You should pack it as well as you can to avoid damage and send it.
Seller_19xPhE8YgkmxW
Hi Walk_and_Rest,
A couple of years ago I had a customer who left negative feedback on an order they requested be cancelled, so they were certainly able to do that then.
I recal that since then a Forum Moderator was looking into this situation, but don't know if it has changed
All Best
Brian
