Ways to prevent lose of inventory and miscounting of inventory
Please excuse if this (as I imagine) has been discussed before but in a search I can’t find anything!
I am seeing an increase in lost and miscounted inventory when being received at the FC but I am really sure I packed everything accurately. Clearly this is a common occurance judging by posts here.
So what strategies are people using to avoid this in the first place to try and prevent this and make it ‘easier’ for Amazon staff to count correctly? I tend to ship multiple small items/sku in boxes maybe 200 items per box.
Prevention seeming better than cure…
Thanks
70 replies
Seller_amUAzjvL5uIzu
Nothing will prevent misscounting,happens almost every shipment,FC’s are pretty useless at this & Amazon dont care you just have accept it.
Seller_834UhVGjibHya
Yes this has been discussed many times, new threads on inconsistent counts reappear on a monthly basis but nobody seems to know how to make it not happen. Miscounting is a systemic problem at Amazon that nobody there wants to admit or approach and has gone on for literally years.
We pack in a clear area, use the correct amount of Amazon generated stickers then poly bag every sku together with a big sticker on the outside with the long name, sku, fnsku, asin and in large letters how many scannable items there are in the bag and still they miscount them.
At times following a major issue with their counting (or lack of) we’ve rejigged the sticker to be clearer but nothing seems to stop it.
I could be wrong but my hunch is they weigh count everything so with large amounts of light items if either the scales are not calibrated to several decimal places, or aren’t sensitive enough to weigh the 1 light item with full accuracy before dumping the lot on then I think what we see are rounding errors. From my experience scales have to be incredibly high quality to weigh something accurately when its say, a 40g item and then still be as accurate at the multi kilo level, either way whatever the problem is I wish Amazon would treat it with the importance it deserves as to me, having to replace missing inbound stock is a additional and unexpected platform tax we have to account for.
For comparison going down our fba shipments list out of the last 23 shipments 11 of them have some kind of minor count issue.
Seller_iVNZuszlK3M3X
Apologies for jumping on this, i couldnt find the exact topic im looking for and this looked similar.
I’ve only sent products in a few times and this time when i created the shipping its basically saying thats its virtual tracking, so my products dont need to be labelled up or have a SKU number!
Im a little wary about this. Has anyone else had this??
Thanks IA
CBA
Seller_iVNZuszlK3M3X
I copied a listing already on amazon. So i might have to create a new listing to make sure i get an SKU number and labelled
Seller_iVNZuszlK3M3X
I copied the asin numbers as the products were identical. Amazon said that no labelling was required.
Ill forward the message from amazon.
Seller_iVNZuszlK3M3X
I’ve started creating the shipments for them but wasnt aware of the EAN situation.
Seller_CRF1THwIpDAi7
We have had a decent amount of success using the Getida app to search for and get reimbursed lost inventory. Obviously, they take a cut but saves tons of work chasing up and arguing with Amazon about discrepancies.
Seller_ThZ5wsjYo2MCC
I’ve started claiming for every “discrepancy “ even when the value is small.
In most cases, when I put a claim in the missing items of inventory miraculously appear
Seller_LJYInacEoqRgU
So on my recent experience. I sent in a mix box of 2 different ASIN products with one variation being the more expensive one.
It seems Amazon assigned all my products to this one cheaper ASIN ignoring my FNSKU labels I had on the boxes.
In short I went through MD office and yesterday got a reply saying a check has been done and all items belong to one ASIN. I asked for some images and it seems they have re-labelled all my products. Duhhh obviously that is the issue since they have relabelled wrong and showing me labels which are same. Tried explaining but fell on deaf ears.
For the new shipment I have decided not to send in mix boxes, hoping this will avoid above issues.