Can't get my account deactivated
Hi There,
My account keeps getting rejected but I don’t know why.
I called customer service and they asked for a utilities account. Unfortunately we work out of a co-working space and its all baked into our rent. I submitted the invoice and still I get rejected.
Anyone have any suggestions?
Best,
Yousef
0 replies
Seller_DROodOAYHftnc
When they ask for a utility bill it is usually a personal one for your home, to verify your personal ID.
Seller_u1AdBEcsHujAa
Hello @Learning_123,
Thank you for writing to the Seller Forums Community, and we appreciate the efforts from @JillyB1.
This is Kavi from Amazon and I’m here to assist you.
From your post, we understand that you need help with Account Deactivation and Appeal Rejection.
For a more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of the performance notification received in your Seller Central about the initial deactivation and appeal rejection, so that we can guide you better.
Please follow the steps below:
Go to your Seller Central Account < Performance < Select Performance Notification
Kindly feel free to post on the same thread for any further assistance.
Regards,
Kavi
Seller_u1AdBEcsHujAa
Hello @Learning_123,
I’m Kavi from Amazon, here to assist you.
You have confirmed that you have gone through a Video Verification.
Hence, we request you to kindly wait for the department to complete the review and respond.
Your patience is highly appreciated.
For more help, please contact Account health team by utilizing “Call me now” within your Account Health.
If you need any further assistance, you can post here so that we can help you.
Regards,
Kavi
