Order Cancellation Emails Bug
Hello all - wondering if anyone is getting the same error/bug we are on Order Cancellation emails? It’s now no longer displaying the order number, just a I assume coded replacement - see image. The link still works - just the number not displaying.
Obviously should query with seller support…but…ungh. Do I really believe anything will happen?
Julia_Amzn
Good morning Sellers,
I am reaching out to inform you, that the cancellation email error has been fixed by our partner teams.
@osgood, thank you for flagging the issue! 
Thank you everyone, who took time to update me with their individual situation.
I would appreciate if you could confirm if the bug has been fixed.
Have a great Friday!
Julia,
14 replies
Seller_ZQyopdiwkUHOZ
We got one over the weekend with this bug. Luckily, the order is still being highlighted in the orders section so I was able to find which it was.
Seller_77IcbQKVGdZo0
I had one on Saturday with no order number.
Strangely the order was still in pending when I got the email and is still in pending now as I can’t cancel a pending order.
Seller_sFEUMUfeW5484
Amazon tech have edited that email template but had their keyboard setup for the incorrect country when coding it, so the # shows up as a £, breaking the template and not displaying the order id.
Julia_Amzn
Hello Sellers,
Are you still facing the issue?
Kind regards,
Julia.
Julia_Amzn
Thank you for the update @ osgood.
If the error still occurs, please keep me in the loop.
Does anyone have also this issue?
Julia.
Seller_ZQyopdiwkUHOZ
Had a request for a cancellation last night with same issue. Around 21.00, I believe. Edit - 19.21 it came through.
Julia_Amzn
Dear Sellers,
Thank you for your cooperation!
Issue has been flagged to partner teams. I will keep you informed.
Kind regards,
Julia.
Seller_4ZrJJHJPQjgdC
Just getting an email which clearly isn’t any use isn’t as good as it used to be where we got a message and could quickly and easily accept the cancellation from there instead of trawling through the orders and playing spot the cancellation.
Julia_Amzn
Good morning Sellers,
I am reaching out to inform you, that the cancellation email error has been fixed by our partner teams.
@osgood, thank you for flagging the issue!
Thank you everyone, who took time to update me with their individual situation.
I would appreciate if you could confirm if the bug has been fixed.
Have a great Friday!
Julia,
