customer claims item defective was reimbursed and item not returned
customer claims item was defective and was reimbursed without the item being returned. I sold a high end expensive bath fixture and it was not returned. The item needed to be professionally installed. It was new. Customer filed an A-Z claim and was reimbursed without returning the item. It was almost $900. It also went towards my defect rate and effected my account. I provided all the information I could for the claim without having the item. This is not right . My account is at risk of deactivation now.
24 replies
Seller_Sram36TnVt73c
Did the customer contact you first about the problem?
If so, what did they say and how did you respond?
Seller_6S387YeuyeC81
My seller rating fell to an 88% and 3.30 stars. I was at 97% and 4.5 stars. That is not right
Seller_6S387YeuyeC81
I opened a case for the third time. This is not right
Seller_6S387YeuyeC81
Attn Amazon support. This needs to be reviewed by a supervisor. My account was affected and my sales have severely dropped. I just keep getting a auto reponse.
Seller_Ha6JyVvDK6Ybs
There are lots of TicTok videos showing customers what to do exactly as you described. Everything is Defective, Everything is late, Everything is Missing parts and none of this scam reasons with Amazon do you need to provide any factual proof!
Seller_hLH0bAcCwYcos
The only thing missing is a "Thank you for stealing from Amazon, and robbing a seller of a $900 product. No need to return the $900 product. Even though the seller has sold hundreds of products and you have only bought 5 or 6 ITEMS, WE TRUST YOU. PLEASE, KEEP THE $900 PRODUCT, ALL OF OUR COMMISSION, MINUS A SMALL FEE, AND ALL OF THE SELLER'S HARD EARNED PROFIT SO HE CANNOT FEED HIS FAMILY THIS WEEK. THERE IS A CHOCOLATE MINT ON YOUR PILLOW FOR STEALING AND KEEPING THE PRODUCT. BY TELLING YOU YOU CAN ** KEEP ** AN ITEM WORTH $900, WE ARE TELLING YOU, YOU HAVE OUR BLESSINGS. OUR SOLUTION IS ZERO ACCOUNTABILITY, ZERO RETURNS, AND ZERO COMMISSION PROFIT FOR US. PLEASE, PLEASE COME AGAIN. "
ANYBODY SEE ANYTHING WRONG WITH LETTING CUSTOMERS KEEP A $900 PRODUCT WITH ZERO ACCOUNTABILITY??? WHY THE HECK WOULDNT THEY MAKE THE BUYER RETURN IT????? ALL THEY WOULD LITERALLY HAVE TO SAY IS "DEFECTIVE" AND THEY GET TO KEEP A PRODUCT WORTH$1000???? ARE YOU KIDDING ME? "UH, AMAZON, MY $5000 HOT TUB IS DEFECTIVE. CAN I PLEASE HAVE THE $5000 BACK, AND KEEP THE HOT TUB EQUIVALENT TO A USED FREAKIN' CAR IN VALUE? IF YOU HAVE ANY QUESTIONS, PLEASE CALL ME ON MY CELL. I'LL BE SOAKING IN MY FREE HOT TUB, ER, I MEAN, IN MY OFFICE." **** ABSOLUTE WORST POLICY I HAVE HEARD IN 40,000 SALES ON HERE. ALWAYS ALWAYS MAKE THE BUYER RETURN THE SELLER'S STUFF. THIS IS FRAUD, AND SHOULD BE REPORTED TO IC-3.GOV. AMAZON, PLEASE MAKE THIS RIGHT FOR THIS POOR SELLER!
Seller_hLH0bAcCwYcos
@KJ_Amazon, and other MODS, can you please help this poor guy? HE JUST GOT ROBBED OF A $900 PRODUCT??? Theres no reason they should be letting a customer KEEP a NEW $900 bathroom set.
THATS STEALING.
I think Amazon can do better than this for their sellers. CUSTOMER SHOULD BE RETURNING THE $900 SET TO THIS POOR SELLER. ANYBODY EVER HAVE $900 DEDUCTED FROM THEIR PAYCHECK? THAT JUST HAPPENED TO HIM. AMAZON SHOULD HAVE A ZERO TOLERANCE POLICY ON FRAUD, AND NEVER LET CUSTOMERS KEEP A $900 SET. WHY TRUST A CUSTOMER WITH A FEW ORDERS TO KEEP A $900 SET, OVER A SELLER, WITH PROBABLY TENS OF THOUSANDS OF DOLLARS IN ORDERS???
Sincerely,
Lee
Seller_WtOwWhtSrFjva
You should be set up for automatic returns. That way they are not reimbursed until the item is mailed.
Once you reimbursed, Amazon looks at like you are admitting fault.
The customer probably knows this.
If you had followed the correct return process, you might have won your case once the item was returned.
But chances are they would not have returned it.
Seller_aEzr9PjpfpuxN
Did the buyer open a return?
How did you respond to the A to Z claim?
I always respond in these cases staring:
"The buyer has opened a return. The return was approved and the buyer was supplies a return label with my return information. However the buyer is refusing to send the item back. Once the buyer sends the item back I will issue the buyer a refund. please have the buyer send the item back"
