Product pages Q&A box
Amazon offer “Q&A” question and answer feature where customers can ask a question related to a product on any product page, and anyone, customer or seller, can answer that question.
It looks like this, above a box where you can type your question:
Have a question?
Find answers in product info, Q&As, reviews
So yesterday I received an email from Amazon titled "Can you answer this question about (xxx) “, and inside: " As a seller of xxx can you help this customer?”
So I answer the question, but even now, still nothing showing on the page, no question and no answer - why?
Shouldn’t at leat the question be there?
Did that potential buyer at least got sent my reply?
Seller_f5cnodyVjLD4S
Hi,
Are you eligible?
Eligibility
To contribute to Community Features (for example, Customer Reviews, Customer Answers), you must have spent at least £40 on Amazon.co.uk using a valid payment card in the past 12 months. Promotional discounts don’t qualify towards the £40 minimum. You do not need to meet this requirement to post Customer Questions, create or modify Profile pages, Lists, or Registries, or to read content posted by other customers.
6 replies
Seller_DROodOAYHftnc
I have had such emails from amazon with a question, which I have answered if able to.
I assume they must forward any answers to to customer, but have never bothered to check and see if my answer appears on the page.
Seller_f5cnodyVjLD4S
Hi,
Are you eligible?
Eligibility
To contribute to Community Features (for example, Customer Reviews, Customer Answers), you must have spent at least £40 on Amazon.co.uk using a valid payment card in the past 12 months. Promotional discounts don’t qualify towards the £40 minimum. You do not need to meet this requirement to post Customer Questions, create or modify Profile pages, Lists, or Registries, or to read content posted by other customers.
