Lost A-z but why is ODR negatively impacted?
So, I already have a recent thread regarding the injustice of losing a £500 claim due to the loss of a buyer's return using an Amazon-issued label but I am now fighting separately to get the negative ODR removed on this and another not at fault claim.
1) Order ID: 205-7462711-9911565 - When I originally lost the claim my ODR was marked as not at fault, as they rightly said the parcel being lost was beyond my control. After I appealed, lost with same reason given, my ODR suddenly changed to being negative! Nothing whatsoever changed between the first loss and the appeal, the parcel being lost being out of my control still applied so why suddenly change the ODR from not impacted to negatively impacted?
Hoping a mod will come on and help me overturn this transparent injustice. The Case ID is 12281902882.
2) Order ID: 203-0116317-7372367 - this is a claim I lost only due to not being able to provide a signature - tracking still shows it was delivered, it was posted on time and delivered before estimated date. I have had other similar claims where my ODR was not impacted as tracking shows I sent the item and any subsequent non-delivery was beyond my control. However, yet again they choose to negatively impact my ODR.
Again, could a mod please assist in overturning this. The case ID is 12280722212
@Josh_Amazon@Simon_Amazon @Spencer_Amazon @Roberto_Amazon @Winston_Amazon @Ezra_Amazon
Lost A-z but why is ODR negatively impacted?
So, I already have a recent thread regarding the injustice of losing a £500 claim due to the loss of a buyer's return using an Amazon-issued label but I am now fighting separately to get the negative ODR removed on this and another not at fault claim.
1) Order ID: 205-7462711-9911565 - When I originally lost the claim my ODR was marked as not at fault, as they rightly said the parcel being lost was beyond my control. After I appealed, lost with same reason given, my ODR suddenly changed to being negative! Nothing whatsoever changed between the first loss and the appeal, the parcel being lost being out of my control still applied so why suddenly change the ODR from not impacted to negatively impacted?
Hoping a mod will come on and help me overturn this transparent injustice. The Case ID is 12281902882.
2) Order ID: 203-0116317-7372367 - this is a claim I lost only due to not being able to provide a signature - tracking still shows it was delivered, it was posted on time and delivered before estimated date. I have had other similar claims where my ODR was not impacted as tracking shows I sent the item and any subsequent non-delivery was beyond my control. However, yet again they choose to negatively impact my ODR.
Again, could a mod please assist in overturning this. The case ID is 12280722212
@Josh_Amazon@Simon_Amazon @Spencer_Amazon @Roberto_Amazon @Winston_Amazon @Ezra_Amazon
8 replies
Seller_vPTlUYc5NALmW
Bumping this thread for a mod's help please
Aria_Amazon
Hello @Seller_vPTlUYc5NALmW,
Thanks for reaching out. I've looked at your claims and here's my analysis after reviewing them:
1. Order ID 205-7462711-9911565 - I've escalated this to the claims team for another review. I'll update you as soon as I hear back from them.
2. Order ID 203-0116317-7372367 - I'm sorry, but signature confirmation is required as proof of delivery in certain cases and is essential in overturning such claims. You can check the policy for "item not received" issues and it states the same.
While tracking shows delivery, without signature confirmation, claims team may determine there isn't sufficient proof the customer actually received the package, leading to a granted claim.
Protection That Could Have Helped:
If you had used Amazon Buy Shipping with a "Claims Protected" label and shipped on time (based on carrier's first scan), this claim would not have impacted your ODR. Amazon covers the cost of these claims and excludes them from your Order Defect Rate when all protection conditions are met.
For Future Orders:
Consider using Amazon Buy Shipping with Claims Protected labels to gain automatic protection against delivery-related claims. This ensures that even if a customer files an "Item Not Received" claim, it won't impact your ODR when you ship on time.
Best,
Aria
