Hi All

Whilst trying to work out how to win the buy box, I have spotted what appears to be a deliberate attempt to hide listings from buyers of new items when Amazon themselves are offering the same item new. This example is in books, but no doubt being applied across the entire catalogue.

I have to start by saying that it could be me in the waydo I have my preferences set, so I would encourage other sellers to try this for yourself & report your findings in this thread.

The book below is being sold by Amazon for £13.18 new. I have gone in at £12.99 but noticed this when looking at the competition for this book. It says "Other used & New from £8.92"

You will see below it says 6 other options & has clickable tabs in order to reduce the visible options USED LIKE NEW, USED VERY GOOD, USED GOOD + 1 OTHER (This displays acceptable) each time you click one of those tabs for example Used LIKE NEW it will remove those listings from view. The box to the right says FILTER 4 & below that it says CLEAR ALL

When & more importantly IF a potential buyer clicks on "CLEAR ALL" it then shows Marketplace sellers that are offering listings of that item as NEW so unless the potential buyer clicks on "CLEAR ALL" then they're not going to see Marketplace Sellers new offerings for that item NEW giving the impression that Amazon are the only seller offering that item as new.

Like I say try it for yourself, it seems that when you look at other sellers offerings on items that the filter always seems to default in the same way. I would like to hear from sellers in all categories not just books to see how widespread this deception is. You can add screen grabs by linking an image from your PC using the button on the right of the screen above the message body (looks like two little white mountains in a black box.

If my theory is correct then this will be passed to the CMA (Competition & Markets Authority) Thank you sellers in advance for your checks into this.

you might have noticed that some buyers abusing the money back gaurantee on Amazon and asking for refund for delivered items, now even with tracking showing Delivered Amazon still refunding buyers making such claims despite tracking showing delivered, appeals don't work and they are only for show they never get accepted and not sure who makes the decision complete Jokers joker.

Amazon by doing so encouraging scammers in and making it unsafe for business owners because they lose on Delivered delivereitems!

Every single A-Z means spending time to appeal to have my ODR penalty removed. Can I invoice Amazon for all this wasted time? I don't understand what's so difficult about doing it properly straightaway.

According to Royal Mail, the item in question was delivered on 21st December. It is my understanding that Amazon typically prioritises customer satisfaction, but I fail to see why my ODR has been affected in this case as Buy Shipping was used.

You have stated that you could not confirm dispatch. However, I used Buy Shipping, and the tracking number— which I have previously sent to the customer— clearly shows that the item was delivered. For your reference, the tracking details can be verified here:

Any investigation would have reviewed this tracking information, given that Buy Shipping was used and Royal Mail confirms delivery, there is no reasonable doubt that the item was sent.

Furthermore, according to Amazon's policies, the ODR should not be impacted in such circumstances, as Buy Shipping was used. As such, I kindly request that the penalty to my ODR be revoked, as it unfairly penalizes responsible sellers who have followed the correct procedures.

A-to-z Guarantee claims : If you purchase Amazon’s Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss

Thank you for your attention to this matter. I trust that you will review the situation accordingly and resolve this promptly."

In the New Year there are many things that I would like Amazon to do but above all I would like some way to communicate with Amazon. Sellers Support is beyond useless, the catalogue is a mess and the procedures to get listings corrected is more miss than hit, A-Z and Safe-T are also a disgrace and apart from some forum mods (again very hit and miss and very inconsistent, probably not their fault) there is no channel of communication or complaint procedure. There is only a very repetitive survey but I have never seen any results or anything being actioned. We are not playing a game, for many of us sellers this is our livelihood and I think we deserve more than what we are getting now.