Featured Offer removed from all FBA listings due to tiny FBM issue — serious financial loss
Hi everyone,
I’m looking for urgent advice because this has caused a serious financial loss to my business and it feels extremely unfair and disproportionate.
Amazon appears to have removed my Featured Offer eligibility because of a self-fulfilled order issue. The issue is that self-fulfilled orders make up around 0.2% of my business, while around 99.8% of my orders are FBA.
I had one late self-fulfilled order out of 19 FBM orders, which pushed my late dispatch/shipping rate slightly over the required threshold because the sample size is so small.
As a result, Amazon has not only removed Featured Offer eligibility from my FBM listings, but they appear to have turned off Featured Offer eligibility across all of my FBA listings as well.
This is the part I really do not understand. The issue relates to one FBM order from a tiny sample size, yet my FBA listings are now being affected even though they are fulfilled by Amazon and make up almost my entire business.
To try and fix this, I have already:
Removed/inactivated all FBM listings
Shipped the most recent FBM order the same day it was paid for
Stopped using FBM so the issue cannot continue
Continued fulfilling almost all orders through FBA
Has anyone else had Featured Offer eligibility removed from their FBA listings because of a very small FBM late dispatch issue?
Is there anything else I can do to get Amazon to review this urgently and restore Featured Offer eligibility on my FBA listings?
The impact is extremely serious because this is causing major financial loss, and it feels very unfair that my entire FBA business is being affected by one late self-fulfilled order.
Featured Offer removed from all FBA listings due to tiny FBM issue — serious financial loss
Hi everyone,
I’m looking for urgent advice because this has caused a serious financial loss to my business and it feels extremely unfair and disproportionate.
Amazon appears to have removed my Featured Offer eligibility because of a self-fulfilled order issue. The issue is that self-fulfilled orders make up around 0.2% of my business, while around 99.8% of my orders are FBA.
I had one late self-fulfilled order out of 19 FBM orders, which pushed my late dispatch/shipping rate slightly over the required threshold because the sample size is so small.
As a result, Amazon has not only removed Featured Offer eligibility from my FBM listings, but they appear to have turned off Featured Offer eligibility across all of my FBA listings as well.
This is the part I really do not understand. The issue relates to one FBM order from a tiny sample size, yet my FBA listings are now being affected even though they are fulfilled by Amazon and make up almost my entire business.
To try and fix this, I have already:
Removed/inactivated all FBM listings
Shipped the most recent FBM order the same day it was paid for
Stopped using FBM so the issue cannot continue
Continued fulfilling almost all orders through FBA
Has anyone else had Featured Offer eligibility removed from their FBA listings because of a very small FBM late dispatch issue?
Is there anything else I can do to get Amazon to review this urgently and restore Featured Offer eligibility on my FBA listings?
The impact is extremely serious because this is causing major financial loss, and it feels very unfair that my entire FBA business is being affected by one late self-fulfilled order.
2 replies
Seller_Twz339cep37hK
Please also note it is impossible for me to improve this metric due to me not getting the buybox on any product so i cannot get a sale.
If i do not start getting the buybox and getting sales , i will not be able to pay credit card or credit accounts. I will incurr significant interest .. this is causing me significant stress.
I will not be here anymore if all of the above happens to me.
Angie_Amazon
Hello @Seller_Twz339cep37hK,
Eligibility is evaluated at the account level based on your overall seller performance metrics. This means that if shipping performance metrics (such as Late Dispatch Rate) exceed the required thresholds on any fulfilment channel, it can affect your overall account eligibility — including FBA listings. We cannot manually assign the featured offer to your products.
Once your performance metrics improve and come back within the prescribed thresholds, Featured Offer eligibility should be restored automatically. The steps you've already taken (removing FBM listings and shipping recent orders same day) are positive actions toward improving your metrics.
You can monitor your performance via Account Health Dashboard in Seller Central (Performance > Account Health) to track your Late Dispatch Rate and other metrics.
Have you already contacted Seller Support regarding this situation?
- If no, please contact Seller Support. You can contact them here: https://sellercentral.amazon.co.uk/help/hub/support
- If yes, please share your latest case ID with support so we can look into this further for you.
— Angie
