"We completed our evaluation of your submission. We do not have enough information to remove the violation at this time"
Hi,
My account has been deactivated and I have no existing violations and my account is healthy, I keep on trying to explain on the "Reactivate your account" page by submitting more info. Each time I ask what info they want and what violations exist on my account, I get the same response:
"We completed our evaluation of your submission. We do not have enough information to remove the violation at this time."
So on the surface I have no issues on my account, yet I cant submit info to reactivate it, because I dont know what info is required.
Can anyone please help?
"We completed our evaluation of your submission. We do not have enough information to remove the violation at this time"
Hi,
My account has been deactivated and I have no existing violations and my account is healthy, I keep on trying to explain on the "Reactivate your account" page by submitting more info. Each time I ask what info they want and what violations exist on my account, I get the same response:
"We completed our evaluation of your submission. We do not have enough information to remove the violation at this time."
So on the surface I have no issues on my account, yet I cant submit info to reactivate it, because I dont know what info is required.
Can anyone please help?
0 replies
Seller_MRw3R2NTWgt7P
I just received an email from Amazon stating I hadnt filled in my US visa waiver (I have), and that my accouunt health is at 100 (its at 200).
I am so confused, I cant even reply to their email!
What on earth are we supposed to do?
Seller_MRw3R2NTWgt7P
How on earth do we contact Amazon? Can anyone help?
@Maja_Amazonare you able to?
Larry_Amazon
Hello @Seller_MRw3R2NTWgt7P,
This is Larry form Amazon, I'm here to help you.
Thank you for sharing your concern. I understand you're having difficulty with your account reactivation process. I will work with the internal teams to have your request prioritized. Once the request is reviewed, the relevant department will reach out to you. In the meantime, we ask that you continue to monitor your performance notifications and personal email for updates."
Once the review is completed, you will receive a performance notification with the internal team's decision.
I hope this information helps provide clarity on next steps. Please let us know if you have any additional questions.
Best regards,
Larry
