"We completed our evaluation of your submission. We do not have enough information to remove the violation at this time"

Hi,

My account has been deactivated and I have no existing violations and my account is healthy, I keep on trying to explain on the "Reactivate your account" page by submitting more info. Each time I ask what info they want and what violations exist on my account, I get the same response:

"We completed our evaluation of your submission. We do not have enough information to remove the violation at this time."

So on the surface I have no issues on my account, yet I cant submit info to reactivate it, because I dont know what info is required.

Can anyone please help?