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Charge method returns Unable to charge, but deducts £1
It's been two days and we've not been able to access our seller central due to an error that comes up stating "Invalid Charge Method". However, the charge method is valid. We've tried switching to two different credit cards and both have been charged and Amazon deducted £1 from both business bank accounts on each try.
The same card has been used on this amazon account for more than an year and it has been working perfectly. It suddenly got invalid, this does not make sense.
Here is a full walkthrough of how the error occurs:
- Once card is replaced, it shows a confirmation banner at the top of screen that card has been verified.
- £1 fee is deducted from bank account.
- Couple seconds later, it returns the error: Unable to charge.
All the information added is correct including the card details and the billing address, it is very confusing that why its returning the Unable to charge error while it does indeed charge the £1 fee.
The cards are updated as it mentions on the help page here: https://sellercentral.amazon.co.uk/help/hub/reference/202131360?referral=AVKR4MWHGWT6U_A2VX282QU7BX1G&referral=AVKR4MWHGWT6U_AQG11LA18R69U
Additionally, both cards are also inline with Amazon's policy and does not violate any of the requirements for adding a card.
We've been able to make purchases with both of the cards which confirms that they are valid and working.
I have contacted Seller Support but they havent come back yet. Meanwhile, could anyone please provide guidance on this if possible?
8 replies
Sarah_Amzn
Hello @Seller_fQep86nXpetQU,
Thank you for posting on Forums!
I'm Sarah with Amazon.
Are you still facing issues with the charge method or you managed to solve it with Seller Support?
Kind regards,
Sarah.
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