My account is not eligible for Buy Box
Hi Everyone,
From 23rd of December I noticed our sales had reduced from 500 units a day to 40 units a day. I thought it may be due to Christmas holidays. When I checked all ASINs , we have lost all Buy box for all active listings. Despite we offer prime and despite we are cheaper then other sellers, I just spoke to seller support and been told my account is not eligible for buybox. Its a temporary technical issue.
I have seen other similar threads. How long did it take to get fixed as we are loosing significant sales everyday
Thanks
My account is not eligible for Buy Box
Hi Everyone,
From 23rd of December I noticed our sales had reduced from 500 units a day to 40 units a day. I thought it may be due to Christmas holidays. When I checked all ASINs , we have lost all Buy box for all active listings. Despite we offer prime and despite we are cheaper then other sellers, I just spoke to seller support and been told my account is not eligible for buybox. Its a temporary technical issue.
I have seen other similar threads. How long did it take to get fixed as we are loosing significant sales everyday
Thanks
3 replies
Seller_XMuFYlw5lWwhw
I am sorry to you, but has any of your issues been solved since?
We are also facing the same issues (on DE only, the same ASINs on other countries are unaffected), on listings that have no competition and that previously had our buybox. Both FBM and FBA offers are affected. Our performance is within thresholds with significant margins. There are no pricing issues on the ASINs. Meanwhile support is repeating that we are not qualified for those listings now, but they can't say why and to improve our performance.
Some of affected ASINs: B0FFCJDWR4 B078RM2X2Q B07GFN4WTS B0G5868DG3 B08HJGB9Y2
KJ_Amazon
Hello @Seller_81OVwLfe5VJ9K @Seller_XMuFYlw5lWwhw @Seller_Fvu4eXybODgIq
Thank you for reaching out to the seller forums.
The Becoming the Featured Offer seller help page has tips about several things you can do to increase the chances of your offer becoming featured in the Offer Display. Note that offers must first be eligible before competing to become featured. For more details, go to Featured Offer eligibility.
We continuously iterate on the way we determine Featured Offers to make sure customers are seeing the best and most competitive offers. Sellers with active offers in multiple countries may notice differences in Featured Offer behavior from time to time. Although we cannot disclose the specifics of ongoing changes, please rest assured that we carefully consider each change to ensure that we do what's best for customers and treat sellers fairly and equally.
