Is this a scam Email?
Hi
received this email from amazon
just wondering if its legit or a scam
the heading just said Fees Refund
Amazon Services Europe (seller-info@amazon.co.uk)To:you Details
Hello,
We regret to inform you that an error in the calculation of referral fees and shipping chargebacks have resulted in incorrect charges to your seller account between September 30 and October 12, 2021. Amazon will issue a lump-sum refund to your seller account to correct this error. The refund can be found on your Date Range Report in Seller Central.
To generate a Date Range Report:
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On Seller Central, go to “Reports”, and then select “Payments”.
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Select “Date Range Reports”, and then click “Generate Report”.
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In the Generate date range report pop-up menu, select report type: Transaction.
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Select reporting range: Month or Custom, and the specified date information.
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Click “Generate”.
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Review your report in the list on the Date Range Reports page.
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Download and open the file in Excel.
The adjustment will be found in the “other” column with the “type” field description equal to “Adjustment.”
We apologise for any inconvenience.
Amazon Services Europe
8 replies
Seller_BS5lg2keRs2QO
A scam email offering you money would generally require you to pay something up front as an “admin fee”.
It could be a phishing attempt, but it doesn’t seem to have any links unless you’ve removed them.
Easy enough to check by following the steps they outline direct in your account.
Seller_2Zn4LKv3YOnlV
I had the same email. The adjustment of a gigantic 49p was credited to my account on 19th January.
Seller_HGbtkDNsZC2Iu
No, it seems totally legit. We once analyzed our books and came to the conclusion, that Amazon charges us an extra percentage on a referral fee. With opening the case, I was provided with a template about incorrectly charged referral fee and asked to provide a separate list of affected ASINs. After processing our orders through such a template (and it was a pain: it could be done only manually, as there are no reports from the vast range of Amazon reports that can be used for this purpose, either no ASIN or no sum), our assumption was proven. Overall it was lower than 1% of sales for that period, but I still do this regularly. Though, it requires some initial push with the support, because they start “I understand that you have a question regarding amazon fee. Please look at this page. Have a nice day.”
Fun fact: FBA orders and orders with discounts were mostly calculated correctly or even in our favor (we owed Amazon, and yes, one have to put such orders in the aforementioned template in order to receive compensation), extra charge was mostly on FBM orders with no discount.
Seller_77IcbQKVGdZo0
It is legitimate.
I have had 52p credited to my account.
Seller_0msMReDTskp1Y
Ah, there it is - £1.56, down as “others”.
Seller_ae51e0CJoHqCX
Sorry just seen another explanation, didn’t really see the amount or what its for, I really shouldn’t jump to conclusions
