Get over £42K in potential incentives when you start selling with Amazon. Learn how
Get over £42K in potential incentives when you start selling with Amazon. Learn how
    Seller Forums
    ForumsHomeDiscussionsGroups
    ForumsHomeDiscussionsGroups
    user profile
    Seller_CcLogtXMoG5Hw

    A customer paid £17.39 but Amazon has refunded th customer a total of £150. Any idea why and how is this possible?

    A customer paid £17.39 but Amazon has refunded th customer a total of £150. Any idea why and how is this possible?

    2.3k views
    19 replies
    20
    Reply
    user profile
    Seller_CcLogtXMoG5Hw

    A customer paid £17.39 but Amazon has refunded th customer a total of £150. Any idea why and how is this possible?

    A customer paid £17.39 but Amazon has refunded th customer a total of £150. Any idea why and how is this possible?

    20
    2.3k views
    19 replies
    Reply
    19 replies
    user profile
    Seller_mS10UjVYuuGor
    In reply to: Seller_CcLogtXMoG5Hw’s post

    This tends to happen when a customer claims a faulty product has caused damage either to their person or property so Amazon considers a small payment in full and final settlement as less problematic than potentially facing a court claim and/or reputational impact.

    Some sellers have seen Amazon reimburse them after making safe-t claims.

    60
    user profile
    Seller_EXwt7GyQDq9DX
    In reply to: Seller_CcLogtXMoG5Hw’s post

    because this is amazon and they do not pay anything from their pocket and if they can make buyer happy from your pocket than why not..

    this way buyer will bring more traffic when buyer will tell others about 150 refund when spent only 17..

    Enjoy

    280
    user profile
    Abbie_Amazon
    In reply to: Seller_CcLogtXMoG5Hw’s post

    Hello @Seller_CcLogtXMoG5Hw,

    Thank you for reaching out to the Amazon Seller Forums.

    We understand your concern regarding the refund amount exceeding the original order value. This is certainly unusual and worth looking into.

    There could be a few possible reasons for this:

    1. There may have been duplicate or multiple refunds issued for the same order.

    2. There could be a potential error in the refund processing.

    3. Additional compensation may have been added to the refund.

    4. A Goodwill Refund may have been issued — this is an additional amount that Amazon or Customer Service can provide to a customer on top of the original refund, for example, to cover return shipping costs or compensate for a poor experience. Goodwill refunds are not bound by amount limits and can exceed the original order value.

    You can check your Payments Report in Seller Central to see the breakdown of each refund transaction.

    We recommend opening a case with the Seller Support team to get a detailed understanding of the refund breakdown.

    Abbie

    052
    user profile
    Seller_X0Ya0GVGabCk2
    In reply to: Seller_CcLogtXMoG5Hw’s post

    Hi , had a customer order a item then it was cancelled within 2 days ... Roll on 7 months later he was refunded a extra £50 . I tried many times but was not given a reason ,

    40
    user profile
    Seller_9idPMYuN5lTTl
    In reply to: Seller_CcLogtXMoG5Hw’s post

    https://sellercentral.amazon.co.uk/seller-forums/discussions/t/f12d1cf6-b3fa-4453-85e0-5a4b3dea7b86?postId=02a5acee-4912-45cb-b902-da3e9c49b233

    See this post. Should clear it up for you.

    00
    user profile
    Seller_uyI4pFaznSk98
    In reply to: Seller_CcLogtXMoG5Hw’s post

    Looks like a courtesy refund from amazon, this amount is usually paid back to seller later on

    10
    user profile
    Seller_2Qa8VmS8y5Fx0
    In reply to: Seller_CcLogtXMoG5Hw’s post

    In February I had the same happen for a £9.99 order - the customer was refunded £150! I contacted Amazon and complained and was refunded back to my account a couple of days later

    20
    user profile
    Seller_CcLogtXMoG5Hw

    A customer paid £17.39 but Amazon has refunded th customer a total of £150. Any idea why and how is this possible?

    A customer paid £17.39 but Amazon has refunded th customer a total of £150. Any idea why and how is this possible?

    2.3k views
    19 replies
    20
    Reply
    user profile
    Seller_CcLogtXMoG5Hw

    A customer paid £17.39 but Amazon has refunded th customer a total of £150. Any idea why and how is this possible?

    A customer paid £17.39 but Amazon has refunded th customer a total of £150. Any idea why and how is this possible?

    20
    2.3k views
    19 replies
    Reply
    user profile

    A customer paid £17.39 but Amazon has refunded th customer a total of £150. Any idea why and how is this possible?

    by Seller_CcLogtXMoG5Hw

    A customer paid £17.39 but Amazon has refunded th customer a total of £150. Any idea why and how is this possible?

    Fulfil Orders
    Tags:FBA
    20
    2.3k views
    19 replies
    Reply
    19 replies
    19 replies
    Quick filters
    Sort by
    user profile
    Seller_mS10UjVYuuGor
    In reply to: Seller_CcLogtXMoG5Hw’s post

    This tends to happen when a customer claims a faulty product has caused damage either to their person or property so Amazon considers a small payment in full and final settlement as less problematic than potentially facing a court claim and/or reputational impact.

    Some sellers have seen Amazon reimburse them after making safe-t claims.

    60
    user profile
    Seller_EXwt7GyQDq9DX
    In reply to: Seller_CcLogtXMoG5Hw’s post

    because this is amazon and they do not pay anything from their pocket and if they can make buyer happy from your pocket than why not..

    this way buyer will bring more traffic when buyer will tell others about 150 refund when spent only 17..

    Enjoy

    280
    user profile
    Abbie_Amazon
    In reply to: Seller_CcLogtXMoG5Hw’s post

    Hello @Seller_CcLogtXMoG5Hw,

    Thank you for reaching out to the Amazon Seller Forums.

    We understand your concern regarding the refund amount exceeding the original order value. This is certainly unusual and worth looking into.

    There could be a few possible reasons for this:

    1. There may have been duplicate or multiple refunds issued for the same order.

    2. There could be a potential error in the refund processing.

    3. Additional compensation may have been added to the refund.

    4. A Goodwill Refund may have been issued — this is an additional amount that Amazon or Customer Service can provide to a customer on top of the original refund, for example, to cover return shipping costs or compensate for a poor experience. Goodwill refunds are not bound by amount limits and can exceed the original order value.

    You can check your Payments Report in Seller Central to see the breakdown of each refund transaction.

    We recommend opening a case with the Seller Support team to get a detailed understanding of the refund breakdown.

    Abbie

    052
    user profile
    Seller_X0Ya0GVGabCk2
    In reply to: Seller_CcLogtXMoG5Hw’s post

    Hi , had a customer order a item then it was cancelled within 2 days ... Roll on 7 months later he was refunded a extra £50 . I tried many times but was not given a reason ,

    40
    user profile
    Seller_9idPMYuN5lTTl
    In reply to: Seller_CcLogtXMoG5Hw’s post

    https://sellercentral.amazon.co.uk/seller-forums/discussions/t/f12d1cf6-b3fa-4453-85e0-5a4b3dea7b86?postId=02a5acee-4912-45cb-b902-da3e9c49b233

    See this post. Should clear it up for you.

    00
    user profile
    Seller_uyI4pFaznSk98
    In reply to: Seller_CcLogtXMoG5Hw’s post

    Looks like a courtesy refund from amazon, this amount is usually paid back to seller later on

    10
    user profile
    Seller_2Qa8VmS8y5Fx0
    In reply to: Seller_CcLogtXMoG5Hw’s post

    In February I had the same happen for a £9.99 order - the customer was refunded £150! I contacted Amazon and complained and was refunded back to my account a couple of days later

    20
    user profile
    Seller_mS10UjVYuuGor
    In reply to: Seller_CcLogtXMoG5Hw’s post

    This tends to happen when a customer claims a faulty product has caused damage either to their person or property so Amazon considers a small payment in full and final settlement as less problematic than potentially facing a court claim and/or reputational impact.

    Some sellers have seen Amazon reimburse them after making safe-t claims.

    60
    user profile
    Seller_mS10UjVYuuGor
    In reply to: Seller_CcLogtXMoG5Hw’s post

    This tends to happen when a customer claims a faulty product has caused damage either to their person or property so Amazon considers a small payment in full and final settlement as less problematic than potentially facing a court claim and/or reputational impact.

    Some sellers have seen Amazon reimburse them after making safe-t claims.

    60
    Reply
    user profile
    Seller_EXwt7GyQDq9DX
    In reply to: Seller_CcLogtXMoG5Hw’s post

    because this is amazon and they do not pay anything from their pocket and if they can make buyer happy from your pocket than why not..

    this way buyer will bring more traffic when buyer will tell others about 150 refund when spent only 17..

    Enjoy

    280
    user profile
    Seller_EXwt7GyQDq9DX
    In reply to: Seller_CcLogtXMoG5Hw’s post

    because this is amazon and they do not pay anything from their pocket and if they can make buyer happy from your pocket than why not..

    this way buyer will bring more traffic when buyer will tell others about 150 refund when spent only 17..

    Enjoy

    280
    Reply
    user profile
    Abbie_Amazon
    In reply to: Seller_CcLogtXMoG5Hw’s post

    Hello @Seller_CcLogtXMoG5Hw,

    Thank you for reaching out to the Amazon Seller Forums.

    We understand your concern regarding the refund amount exceeding the original order value. This is certainly unusual and worth looking into.

    There could be a few possible reasons for this:

    1. There may have been duplicate or multiple refunds issued for the same order.

    2. There could be a potential error in the refund processing.

    3. Additional compensation may have been added to the refund.

    4. A Goodwill Refund may have been issued — this is an additional amount that Amazon or Customer Service can provide to a customer on top of the original refund, for example, to cover return shipping costs or compensate for a poor experience. Goodwill refunds are not bound by amount limits and can exceed the original order value.

    You can check your Payments Report in Seller Central to see the breakdown of each refund transaction.

    We recommend opening a case with the Seller Support team to get a detailed understanding of the refund breakdown.

    Abbie

    052
    user profile
    Abbie_Amazon
    In reply to: Seller_CcLogtXMoG5Hw’s post

    Hello @Seller_CcLogtXMoG5Hw,

    Thank you for reaching out to the Amazon Seller Forums.

    We understand your concern regarding the refund amount exceeding the original order value. This is certainly unusual and worth looking into.

    There could be a few possible reasons for this:

    1. There may have been duplicate or multiple refunds issued for the same order.

    2. There could be a potential error in the refund processing.

    3. Additional compensation may have been added to the refund.

    4. A Goodwill Refund may have been issued — this is an additional amount that Amazon or Customer Service can provide to a customer on top of the original refund, for example, to cover return shipping costs or compensate for a poor experience. Goodwill refunds are not bound by amount limits and can exceed the original order value.

    You can check your Payments Report in Seller Central to see the breakdown of each refund transaction.

    We recommend opening a case with the Seller Support team to get a detailed understanding of the refund breakdown.

    Abbie

    052
    Reply
    user profile
    Seller_X0Ya0GVGabCk2
    In reply to: Seller_CcLogtXMoG5Hw’s post

    Hi , had a customer order a item then it was cancelled within 2 days ... Roll on 7 months later he was refunded a extra £50 . I tried many times but was not given a reason ,

    40
    user profile
    Seller_X0Ya0GVGabCk2
    In reply to: Seller_CcLogtXMoG5Hw’s post

    Hi , had a customer order a item then it was cancelled within 2 days ... Roll on 7 months later he was refunded a extra £50 . I tried many times but was not given a reason ,

    40
    Reply
    user profile
    Seller_9idPMYuN5lTTl
    In reply to: Seller_CcLogtXMoG5Hw’s post

    https://sellercentral.amazon.co.uk/seller-forums/discussions/t/f12d1cf6-b3fa-4453-85e0-5a4b3dea7b86?postId=02a5acee-4912-45cb-b902-da3e9c49b233

    See this post. Should clear it up for you.

    00
    user profile
    Seller_9idPMYuN5lTTl
    In reply to: Seller_CcLogtXMoG5Hw’s post

    https://sellercentral.amazon.co.uk/seller-forums/discussions/t/f12d1cf6-b3fa-4453-85e0-5a4b3dea7b86?postId=02a5acee-4912-45cb-b902-da3e9c49b233

    See this post. Should clear it up for you.

    00
    Reply
    user profile
    Seller_uyI4pFaznSk98
    In reply to: Seller_CcLogtXMoG5Hw’s post

    Looks like a courtesy refund from amazon, this amount is usually paid back to seller later on

    10
    user profile
    Seller_uyI4pFaznSk98
    In reply to: Seller_CcLogtXMoG5Hw’s post

    Looks like a courtesy refund from amazon, this amount is usually paid back to seller later on

    10
    Reply
    user profile
    Seller_2Qa8VmS8y5Fx0
    In reply to: Seller_CcLogtXMoG5Hw’s post

    In February I had the same happen for a £9.99 order - the customer was refunded £150! I contacted Amazon and complained and was refunded back to my account a couple of days later

    20
    user profile
    Seller_2Qa8VmS8y5Fx0
    In reply to: Seller_CcLogtXMoG5Hw’s post

    In February I had the same happen for a £9.99 order - the customer was refunded £150! I contacted Amazon and complained and was refunded back to my account a couple of days later

    20
    Reply