@Seller_CoHeylypl5eeL Hey there! Thanks so much for sharing your experience — you're definitely not alone in this, and it's a really common concern that comes up here. The good news is that what you're describing is a known part of the FBA inbound process.

When Amazon receives a large shipment like yours, the check-in process happens in stages — it doesn't all get scanned in at once. Here's a quick look at the typical shipment status flow you'll see in Seller Central:

• Checked In – The fulfillment center has confirmed the shipment arrived. Your inventory hasn't been processed for fulfillment yet.
• Receiving – Units are actively being scanned and added to your "Inventory Amazon Fulfills" list.
• Closed – All inventory has been processed and is available for sale.

So the 40 units you're seeing available? That's just the receiving process in action — the rest of your 1,960 units are still being worked through. It's not lost, it's just in the queue. Seller Support advising you to wait until the shipment is closed is standard guidance — unfortunately, Amazon cannot manually expedite the receiving process. I know that's frustrating, especially when you've already sold through your available stock!

Once your shipment is eligible, you can use the Reconcile tab to flag any discrepancies between what you sent and what was received. Here's the help page for that: Shipment Reconciliation. Hang tight — your inventory is most likely still in the receiving queue. If you're still seeing issues after the shipment closes, that's when it's worth pushing back through Seller Support or using the Reconcile tab to request an investigation.

Hope this helps, and feel free to drop any follow-up questions here! 🙌

NR_Amazon