Hi All,

Basically a business customer has bought an item from us.

Sent via SFP, amazon have refunded about a day after delivery, we have just seen that they have been charged today and refunded straight after (as it's a deffered payment due to being a customer) no contact from customer or anyone.

We're unable to contact the customer direct as it comes up with amazons details.

Spoke with customer service, who told us to open a safe-t claim, to which the claim states once i put the order number in, to be able to claim the customer has to of been debited.

Any ideas as it's for £350.00

Many thanks

Just wondering if anybody else has any experience this this type of this, as it seems as though Amazon are rewarding buyers that open fraudulent A-Z claims, with immunity from Safe-T claims. Details below.

We had a buyer open an A-Z claim, stating they didn't receive their order. We had valid tracking plus a signature showing delivery weeks earlier. We added this to the A-Z claim and the buyer's claim was denied.

A few days later, the buyer started a return, claiming the item was damaged. This is the same item they claimed they hadn't received.

Now the buyer has returned a completely different item back to us, something that is worthless, and due to the return tracking Amazon have issued the buyer a full refund.

I have since tried to open a Safe-T claim for the return, but when I've tried to do this, we get the following message "Orders with an A-to-z claim are not eligible to file claim ."

So we are unable to open a Safe-T claim against this fraudulent buyer, because they opened a fraudulent A-Z claim, which was denied.

The means then, that if a buyer opens a fraudulent A-Z claim which is then denied by Amazon, this only serves to guarantee they can return whatever they like and receive a full refund as the seller isn't able to open a Safe-T claim. Buyers that open A-Z claims which are denied, should not be protected indefinitely from Safe-T claims.

I have contacted support, who have told me to file a Safe-T claim. I told them this was not possible, and they've asked for a screenshot showing the "Orders with an A-to-z claim are not eligible to file claim " message, which I have provided. Yet to receive any further response.

Customer bought an item.

Customer returned a different item. No prior refund applied. Not prime.

I messaged customer and told them I cannot refund without receiving the correct item.

1 week later, suddenly Amazon have refunded the customer.

I open SAFE-T claim - I can't understand why they've refunded him. SAFE-T claim denied.

I'm lost. What happened?!?!