Funds permanently withheld after 11 months – FBA seller, genuine products, need advice
Hello Sellers,
I need advice regarding a serious funds disbursement issue.
My UK Seller Central account (Bletchley Store) was deactivated 11 months ago. The remaining balance is £298.53, but Amazon has now informed me that the funds will be permanently withheld, alleging that my account was involved in “deceptive, fraudulent, or illegal activity.”
This is not correct.
- I am a 100% FBA seller.
- All products are genuine, sourced directly from the brand owner on Amazon.com.
- I purchased with my registered purchasing company and sold via my UK-registered company.
- All supply chain invoices, company documents, and related proof are available.
- I have never engaged in review manipulation, ranking fraud, fictitious transactions, or any illegal activity.
- I fully cooperated with the verification interview. The associate spoke Turkish with an accent, so I answered many questions in English to avoid any miscommunication.
Despite my cooperation and transparency, the decision was made to withhold my funds permanently. This has caused significant financial damage, and I believe it is unfair given that my business operations are fully legitimate.
Has anyone faced a similar situation?
How can I escalate this to get a fair review and release of my balance?
Thank you for any guidance or contacts you can share.
Funds permanently withheld after 11 months – FBA seller, genuine products, need advice
Hello Sellers,
I need advice regarding a serious funds disbursement issue.
My UK Seller Central account (Bletchley Store) was deactivated 11 months ago. The remaining balance is £298.53, but Amazon has now informed me that the funds will be permanently withheld, alleging that my account was involved in “deceptive, fraudulent, or illegal activity.”
This is not correct.
- I am a 100% FBA seller.
- All products are genuine, sourced directly from the brand owner on Amazon.com.
- I purchased with my registered purchasing company and sold via my UK-registered company.
- All supply chain invoices, company documents, and related proof are available.
- I have never engaged in review manipulation, ranking fraud, fictitious transactions, or any illegal activity.
- I fully cooperated with the verification interview. The associate spoke Turkish with an accent, so I answered many questions in English to avoid any miscommunication.
Despite my cooperation and transparency, the decision was made to withhold my funds permanently. This has caused significant financial damage, and I believe it is unfair given that my business operations are fully legitimate.
Has anyone faced a similar situation?
How can I escalate this to get a fair review and release of my balance?
Thank you for any guidance or contacts you can share.
2 replies
Seller_ZVAz3d5lZuGid
"All products are genuine, sourced directly from the brand owner on Amazon.com."
That might be part of the issue - Amazon do not take kindly to buying from Amazon to resell on the site. They tend to use the terms 'deceptive,fraudulent, illegal' for anything that goes against their policies, not the meaning that we would use those terms for.
