Hello,

Can a mod please help in removing negative seller feedback for an order (ID 204-5239412-7255501) which appears they have mixed up with another one of their orders? The buyer states "Arrived in resealed battered box no instructions appears pre used. Not happy at all with this. Only half the lights work", this would not be associated with any items we sell and especially as the order they have referred to is for a calendar which obviously does not contain any lights nor would it have been sent in a "resealed battery box", just a simple plain large letter postal box.

I have tried using the automatic feedback removal but this did not work. I have also tried contacting the customer but there is no option to allow me to do this. I have raised a couple of cases (ID 10659818052 and 10649444662) however they recommend either contacting the buyer (which I cannot as mentioned above), try the automatic feedback removal (as mentioned above which did not work) or publicly responding to the negative feedback. I have seen other seller have had luck and managed to get a mod to look into it further so could a mod please help me with this?

@Seller_j9Bd91CW3ZVpr, @Seller_XUNeUuvrQDpgP, @Seller_Udi0JNbTrsmUV, @Seller_Huz6FT08OxHAR, @Seller_iTgjdgiRqiPsn, @Seller_gAhPNiLrkfTcr, @Seller_hnDMgUKxMh1V4

Thank you!

Hi

I have received a negative feedback from a customer becauase he assumed delivery to take place on day of dispatch

I have spoken to seller support as usual no support

Hi Team

i have receved negative feedback on my portal, i have removed this from portal but still there negative score availbale , when i contact seller support , the denied to remove this due to policy

how can i correct this to 100 %