Pre paid Retun Labels QR Code
I am getting complaints from buyers that they dont get the option of getting QR code on their return request. they ask us to provide the QR because they dont have printer to print prepaid return labels.
is there any way we can provide them QR code ? as far as i know its all provided by amazon.
A customer left us negative feedback just because she doesnt have a printer to print prepaid label and we are not providing QR code.
Can someone help Please, what can i do to deal with issue.
Thanks
Seller_SITNVuZK87zGK
No way to provide a QR code for the Prepaid Return Labels.
We advise that Amazon are in control of providing these labels. Unfortunately we are unable to supply a QR code (unless I suppose you have a contract with a courier where you could generate a QR code) and we advise them to return via a postage method appropriate for the product (generally Royal Mail Tracked 48) and we will reimburse the return postage if we are liable for it (ie damaged products)
2 replies
Seller_SITNVuZK87zGK
No way to provide a QR code for the Prepaid Return Labels.
We advise that Amazon are in control of providing these labels. Unfortunately we are unable to supply a QR code (unless I suppose you have a contract with a courier where you could generate a QR code) and we advise them to return via a postage method appropriate for the product (generally Royal Mail Tracked 48) and we will reimburse the return postage if we are liable for it (ie damaged products)
Seller_f5cnodyVjLD4S
Hi hand-s
This has been discussed previously.
