Store cancellation

Dear Amazon staff, hello.

The European site of my shop ZHAN MAI has not been delivered for sale three years ago, because I intend to close the shop. Because the premise of the cancellation of the store is that the site cannot have any inventory and account balance. The inventory and balance of my European site have all been cleared, except for the two inventories of ASIN B075QBQS9M in France, which are in the state of the buyer's reservation, and his order number is 406-9276315-3011566. The order was placed on September 20, 2020.It has been more than four years and is still in the state of buyer's reservation, which seriously affected the process of my cancellation of the store.

I opened the case of the seller support team on May 7, and the staff replied that they had helped the relevant team to cancel it, but it has been nearly 5 months and the same team is still handling it, please check the case id: 9772867022. Because the tax ID of the German station of my shop has been cancelled for more than two years. If the tax ID is cancelled for too long and the shop is not cancelled successfully, my shop will be at risk.

Please help to deal with it. Cancel the reservation status of the two ASins in the French station B075QBQS9M and change them to available or unavailable. I will remove and destroy them and cancel the store. Thank you for your help.