Dear Amazon Seller Support Team,

I hope this message finds you well. I am writing to address the recent suspension of our seller account, which appears to be caused by a system error on your end. Your system has incorrectly flagged our account for having multiple seller accounts due to a conflict between the UK and Canada marketplaces.

To clarify once again, we have never opened or registered for a Canada marketplace account. This is a system glitch, and the Canada marketplace is being falsely recognized as a separate account. We only operate within the UK marketplace.

Additionally, you have referred to our own account, stating that we are "related to an account beginning with Thermilate Paint." I would like to confirm that this is indeed our own account, and this does not justify restricting the entire account. As you have admitted, it is owned by the same email address and primary account holder. It is simply another marketplace on our account, and restricting access due to this is not reasonable. This situation further emphasizes the system glitch that is currently causing these issues.

Your team has also advised that the Canada marketplace is unrelated to my account, and this is a system error. I kindly ask that you recheck your system and verify how that marketplace was associated with my account. The system should show that both the Canada and UK marketplaces are indeed under the same account, and I request immediate action to continue verification on my UK account.

Moreover, I have attempted to book verification times via the provided link multiple times without receiving any confirmation, and the time slots have already passed three times. This delay is significantly impacting our business operations.

Please escalate this issue as a priority. If the matter is not resolved promptly, I will have no choice but to raise a formal complaint.

Thank you for your immediate attention to this issue. I look forward to your swift response and resolution.

Sincerely,

Hi guys,

I'm attempting to upload a file for products that are new to Amazon catalogue, under the file type Inventory Files for Specific Categories.

I have filled in the required information, but I get an error message saying 90009 Fatal The file's header row is missing or invalid. The header row is for Amazon use only and must not be modified or deleted. To correct this error, download the template again from seller Help and use that new copy, or insert the correct header row directly above the column headings in your existing file.

I've reuploaded it numerous times as different file types, I've tried contacting Amazon but all to no avail. I've also seen people have had this issue for years but can't find a fix.

Any help would be much appreciated

I am beyond frustrated with the ongoing issue regarding the incorrect business address in the Amazon.us system.

I'm being asked to update my business information. However, when I access the "Business Information" page to make the required updates, the system automatically pre-selects Germany as our business location. This is completely incorrect and has nothing to do with our legal entity's actual address.

Our legal entity has never been located in Germany. We have provided countless confirmations, pieces of evidence, and official documents proving our correct business location. Our address has already been successfully verified by Amazon through the unique address verification code process. Yet, the Amazon.us system continues to block any updates due to this pre-selected (incorrect) German address.

We have opened dozens of cases to resolve this issue, but they have provided no solution, no support, and no useful information. Every time, we receive the same robotic response: "We cannot help you with this case." When we ask how to proceed, who can help, or what steps to take, our questions are ignored.

It feels like there is no real support team at Amazon that can read, understand, and resolve this type of issue. I've seen similar cases on the internet, where sellers are left in this endless loop without any resolution.

Is there anyone here who has experienced a similar situation and managed to resolve it? Any guidance or advice would be greatly appreciated.

In case the Amazon team reads it: reference Case ID 16710012521