NOT BEING ABLE TO ACCESS A+ PREMIUM
Hi everyone,
We are facing an issue with the A+ premium content availability.
We meet all of the requirments presented by Amazon, and we have re-checked it.
We have also contacted Seller Support, but we keep getting the same automated answer without any further explanation (Case ID: 15281611971).
We match absolutely all of Amazon's requirements, yet we are not able to access it.
Any help is appreciated here!
Thanks in advance!
@Winston_Amazon @Spencer_Amazon@Julia_Amzn
13 replies
Seller_Jl0QHDp7ab1Ha
Looking for help as well @Julia_Amzn@Winston_Amazon
We really need your help. This problem has been bothering us for a very long time and has disrupted our new product plans. All our images are made according to Premium A+ Content size requirements. Now all of a sudden we can't use this feature and we are helpless!
We joined the Amazon Launchpad programme a year ago and Premium A+ Content was automatically enabled at that time. We have uploaded 3 Brand Stories and 28 A+ Content in the past year and last week our contract with Amazon Launchpad was terminated. And we found that we had lost the access to create Premium A+ Content.
Please let us know what is going on now? We have opened cases and have been talking with amazon team repeatedly for a week and still nothing.
Now we can be sure that we meet all the requirements.
1. We have created 28 A+ Content in the past year,
2. We have added all ASINs in the catalog to Brand Stor
Case ID is 10053444222
Seller_9eJuqiyWVgZn5
Have you applied the Brand Story to every ASIN, including Parent ASINs of variations? That was the step we missed, a couple of parents were missed.
Best of luck
Julia_Amzn
Hello @Seller_AaTLvPlgc4CD3,
Thank you for reaching out.
I will review your case and get back with more details. 😃
