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Customer keeps returning random junk instead of the product.
I am here today for help, if mods can look into it this would be great. If someone can tag them for me would be great. Thanks
The the past several weeks the customer (always different names) keeps buying 2-3 of my ASINS and drop ships it to different locations around country FBM. After that they open a return request and return some random junk, sometimes just pieces of paper. How do I know if this is the same person? Easy, all the returns were dropped in Ontario, California UPS. All the tracking show that it's been coming from there, even though the original address on label is always different, all around country.
I opened T safe claims, i get reimbursed, however i still get charged for return label. Also i been spending a lot of time documenting, taking pictures and submitting it.
Here are some of these order.
114-8720681-2860267
113-0321539-3822626
113-2000529-3352225
112-6158731-6735402
112-8111882-8666617
114-3023231-0538643
113-0679097-9522657
112-3426606-5339453
112-5665376-5313033
112-7586125-1789800
112-5770545-4656228
112-7872195-9599436
112-8106046-8802631
These 3 new orders are I believe are also part of this gang 112-7959758-3348210, 113-9973143-8054612 and 112-9306849-5590629. How do it know? Because these ASINS have buy box for my FBA listing, but they specifically go down and buy FBM offer. No one else buys these like this, only this person.
I am tired of spending so much time and energy on this fraudulent buyers. Is there anyway mods can look into it?
Thanks
4 replies
Seller_zGoDlPZLneGhF
Are you able to open Safe-T claims or charge a 100% restocking fee?
Seller_zeEON0ft1xm2V
Anything you can do? @SEAmod @Nano_Amazon @Danika_Amazon @Quincy_Amazon @Jameson_Amazon @Dominic_Amazon
I opened a case 17546337481
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