Handling Time problems
Hi all,
I have been attempting to resolve this problem with Account Health Support with no success, so hopefully a fellow Seller may have an insight into this type of problem.
All my products have a handling time of 4 days as I have only 2 pick-ups each week and one specific ASIN always produces a ship-by date of 1 or 2 days depending on what time the order is placed. As a consequence my LDR (Late Dispatch Rate) is now at around 10% and I am receiving the standard warnings and emails about my account health. I have checked that the ASIN has the 4 day handling time and have raised the issue with Account Health Support and the responses are consistently explaining why my LDR is high because I dispatched the items after the ship-by date.
I know there have been some changes recently and I have checked that my shipping policies don't have any obvious changes.
Hopefully somebody will have had some experiece of this and can point me in the right direction.
Thank you
Alison
Handling Time problems
Hi all,
I have been attempting to resolve this problem with Account Health Support with no success, so hopefully a fellow Seller may have an insight into this type of problem.
All my products have a handling time of 4 days as I have only 2 pick-ups each week and one specific ASIN always produces a ship-by date of 1 or 2 days depending on what time the order is placed. As a consequence my LDR (Late Dispatch Rate) is now at around 10% and I am receiving the standard warnings and emails about my account health. I have checked that the ASIN has the 4 day handling time and have raised the issue with Account Health Support and the responses are consistently explaining why my LDR is high because I dispatched the items after the ship-by date.
I know there have been some changes recently and I have checked that my shipping policies don't have any obvious changes.
Hopefully somebody will have had some experiece of this and can point me in the right direction.
Thank you
Alison
2 replies
Seller_ZQyopdiwkUHOZ
Have you checked to see if you've had the Automated Handling Time setting activated for your account?
It's in General Shipping Settings.
Abella_Amazon
Hello @Seller_RTJNdLRVf9Zbe,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I comprehend that you require assistance in late dispatch rate discrepancy in handling time.
The Late Shipment Rate (LSR) is all orders with a ship confirmation that is completed after the expected ship date as a percentage of total orders over both a 10-day or 30-day period. LSR only applies to seller-fulfilled orders.
It's important to confirm the shipment of orders by the expected ship date so that customers can see the status of their shipped orders online. Orders that are ship confirmed late may lead to increased claims, negative feedback and/or customer contacts and negatively impact customer experience. Adjusting your handling time can help prevent late shipments
Have you checked to see if you've had the Automated Handling Time setting activated for your account?
It's in General Shipping Settings.
Thank you @Seller_ZQyopdiwkUHOZ, for your input, please review your account settings for any discrepancies. If you find any issues, contact our Seller Support team for assistance.
If you have further questions, kindly keep up posted, Seller forums community and I are here to support.
Regards,
Abella.
