Royal mail tracking
Just had call from Amazon to talk about our 0% valid tracking rate. Cant get a satisfying answer from them to what we are doing wrong . im thinking the issue is that i physically go to the post office to send orders then i send tracking number to customer when confirming order , which ive told them i do this but the fact they are calling from India dont think they understand. The tracking number im giving is not valid with Amazon but valid on Royal mail tracking website . So is this the issue ? that tracking only works if its integrated with your Amazon account ?
19 replies
Seller_DTufFoxJuMU0M
what service are you using to post?
If you are taking it to the post office I assume standard 1st/2nd class?
Seller_DTufFoxJuMU0M
Then there is no valid tracking unless you are paying for signed for,
When you dispatch your orders in future choose “Royal Mail” then “stamps/franking”
It will take 6-8 weeks for your VTR to flush out the old orders (unless you want to go through and edit them) at that stage it will show N/A
Seller_DTufFoxJuMU0M
I’m not sure, I’m not sure how they would even know (considering its bots and not people with sense)
Seller_7XKkvpKqKRaqK
buy your postage through amazon as it automatically sorts out the issue and your vtr will go to N/a like mine , well it is till amazon mess about but goes back to na
