My sellers account has been deactivated because Valid Tracking Rate. How do I put this right? Thank you.

Hello,

I created new seller account on UK Ltd detail in Amazon.co.uk marketplace but next day I received email from Amazon US marketplace that

"Hello, Your Amazon.com seller account has been deactivated, and your listings have been removed. Ship any open orders to avoid further impact on your account. After 90 days of receiving this notification, you may request a fund disbursement by contacting .We will conduct a separate investigation to evaluate your account, and if we find that you have engaged in deceptive, fraudulent, or illegal activity, abused our system, or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all of the funds in your account.

Why is this happening?

We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.

Then I provided utility bill and company documents and they rejected and sent email to me

"Hello,

We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.

Why is this happening?

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement.

We may not respond to further emails about this issue.

Amazon.com

I'm much worried, I don't know what's I need to do now what's thing Amazon asked to me My utility bill and Company documents are authentic and same to same information whose I put on Amazon during creation. I request you to please guide me what can I do?

@Seller_iTgjdgiRqiPsn@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH@Seller_XUNeUuvrQDpgP

Hi,

As above, been trying to close my account, but not able to. I did the following, but didn't receive any email from Amazon at all. NO confirmation, or why it can't be closed.

Go to Settings and click Account Info.

In the Account Management section, click Close Account.

Fill in all the required fields and click Send to submit your request.

You’ll receive a confirmation email once your account has been closed, or an email detailing why your account can't be closed at this time and additional steps required.

Since it's dormant, credit card and bank account are obviously outdated.

Though the account was dormant, over the years, Amazon managed to "find" one of my inventory, return it to my account and it somehow got sold.... Resulting in outstanding balance in my account due to this. I do not wish to retrieve the balance as I'm unsure of the VAT implications. (I'm no longer VAT registered in the UK as I no longer sell in the Uk. I'm not a UK resident.)

Appreciate if anyone has any insights on how to just close this account without having to enter my credit card, bank account or any further VAT info. I simply don't have a company VAT to enter.