What is Amazon Product Support?

Amazon Product Support provides sellers with tools to help customers address common post-purchase issues through guided, self-service support. This includes assistance with setup, troubleshooting, and missing or defective parts — helping customers resolve issues without immediately initiating a return.

What is the Replacement Parts Program?

The Replacement Parts Program enables customers to request specific components (for example, missing or defective parts) within the applicable return window, instead of returning the entire product.

This means:

• Customers may be able to resolve certain issues through part replacement
• Full product returns may be avoided in eligible scenarios
• Customers can continue using the product when only a specific part needs replacement

Note: Availability and experience may vary based on product type and eligibility.

Program Highlights

• In 2025, over 1.3 million sellers used Product Support, contributing to the prevention of 16 million+ unit returns
• Additionally, 64% of customers who received replacement parts did not proceed with a full product return

These figures may vary by category, product type, and implementation.

Who should consider this program?

This program may be relevant for sellers whose products:

• Include replaceable components
• May experience issues such as missing parts or minor defects
• Can be supported through part-level resolution instead of full replacement

Getting Started

If your products are eligible, you can explore how Amazon Product Support and the Replacement Parts Program can complement your current post-purchase workflows.