New account, over week for bank card to verify
Hello!
I opened my account a week or so ago, but when I try to add new products I am getting a message saying -
“Problem with your Seller Account
You’re currently unable to add or edit listings because either the credit card on file is invalid or the credit card is in the process of validating, which could take up to 24 hours. Please ensure that you have a valid credit card uploaded in Account Settings.
Return to your [Seller Account]…”
Is this normal for it to take so long? 24 hours is stated on the message but its been over a week. Id really like to get my products up and running for Christmas!
Thanks for any help.
Matt
Seller_EJIX7rqDNQJi2
If this is the case, then try replacing it with a different one to see if it makes any difference.
7 replies
Seller_EJIX7rqDNQJi2
Please don’t worry as it can take up to 24 hours for Amazon to validate the card once you updated it.
If the problem continues, check with the financial institution to confirm that your credit card meets the following criteria:
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Adequate credit available.
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No limitations on internet or mail order charges.
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Is not a ‘prepaid’ card.
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Chargeable in the currency of the Amazon marketplace where you registered your seller account.
Here you can review the full list of credit card requirements for Seller Accounts on Amazon:
Seller_sShNrkpXip9Hc
Thanks for getting back. It has been over a week since my application, and the card is a debit / bank card. My account and card easily meet the criteria you have described.
Seller_9jvI1ymYYyD84
I have the same problem, but it’s been months now. I’ve tried changing the way my address is displayed. I only have one credit card. I’ve used it for years, it’s been validated as they take a small amount of money off it but I can’t list any products still. I’ve read all of the advice and gone to the links and done everything right. There should be a phone number to be able to speak to someone!! Can’t even log this as an issue!
