Delivered on time with signature but safe-t claim denied?

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Seller_N4MLLKruFw7yy

Delivered on time with signature but safe-t claim denied?

Recently we have many orders that delivered on time with buyer's name signature, but amazon refunded buyer said order not received.

Then we do safe-t claim all been denied.

But amazon safe-t claim clear said: You may be eligible for a reimbursement in the following cases:

The customer said they never received the item, but I have proof: You provided a signature confirmation of delivery to the buyer’s address, and the tracking confirms that the order was shipped on time and met the Maximum Estimated Delivery Date.

Why the claim been denied? For example the order ID 112-6421499-6133811, SAFE-T Claim ID: 75962-00613-9723355

@Xander_Amazon

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Seller_N4MLLKruFw7yy

@Danny_AmazonPlease help us. Thank you

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Seller_f4a7xAPCCSMqD

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Seller_N4MLLKruFw7yy

but amazon refunded buyer said order not received.

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Was the refund issued because an A-Z claim was filed or because you are using CSBA? If it is CSBA, then my recommendation would be to turn that off because Amazon loves just to issue refunds to appease customers. You'll spend more time fighting to get those refunded than if you had handled the customer service yourself, in my opinion.

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Joey_Amazon

Hello @Seller_N4MLLKruFw7yy,

Thank you for posting here at the Seller Forums.

Please allow me to connect with our internal team on this matter. I will post here once I have any new information.

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