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3 star feedback comment where the comment is " I have no comment"
We have just received a 3 star review where the comment is "Unable to comment at the moment as I've been in hospital for months"
A three star review has the same impact on a seller feedback score as a one or two star review.
Surely as the customer has no review to leave for understandable reasons through no fault of their own this cannot be retained?
Amazon have refused to remove the comment and the buyer has opted out of messages so we cannot contact them.
Can anyone help the order number is 202-3217088-5900311
@Julia_Amzn @Winston_Amazon @Ezra_Amazon @Roberto_Amazon @Spencer_Amazon @Simon_Amazon @Maja_Amazon @Sarah_Amzn @Maya_Amazon
0 replies
Julia_Amzn
Hello @Seller_B1w534NfJNA5B, thank you for addressing your case. Your case is under review. Please let me know when you receive a response to your second appeal, and I will be able to step in.
Thank you! Julia.
Seller_MuWheVTzGdZhv
I received a 1 star that was obviously for another seller as the buyer put delivery by evri an arrived after christmas, they order from me end of December and we use royal mail tracked, at the time of feedback it was still in the postal system, amazon have refused to remove it, despite it being obvious it was meant for someone else
Seller_ynXgesfGs9npl
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