A scanned copy of the certified personal bank account comprehensive information query voucher

Hi seller friends, I’m asking for your help.
Is anyone know about a scanned copy of the certified personal bank account comprehensive information query voucher? Amazon asked our company to provide this document, I asked UK HSBC bank nobody know it. Our account has been stoped, we want to know has anyone experienced the same problem with us?

Thanks

Please see the original notification:
This is Amaan from Amazon’s Account Health Support team.

I am responding to your question regarding account deactivated issues. I would like to assist you with your questions and help you to reactivate your account. You will need to submit the information requested on 25 May 2020.

We recently asked you to provide a scanned copy of the certified personal bank account comprehensive information query voucher. However, you provided us with a bank statement. You cannot sell goods in Amazon’s UK or European stores until we receive the requested documents.

What happens next?
If you fail to provide a scanned copy of the certified personal bank account comprehensive information query voucher, your account registration will stop. Please provide the following documents:

• Scanned copy of the main contact person’s certified personal bank account comprehensive information query voucher. This file must meet all of the following conditions:
  -Display the issue date.
  -Must be issued within the last 180 days.
  -A seal with a verification code for bank business.
  -With the name or logo of the bank.
  -With account holder’s name, residential address and bank account number.

How to send the required documents?
Please upload the documents we require to the relevant open fields in the “Settings” section of the seller’s platform (https://sellercentral-europe.amazon.com/gp/on-board/configuration/index.html).