Defective shoes?
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Seller_0xehpBGoTgNfT

Defective shoes?

Hello i have one pair of shoes marked as defective by amazon after a return and apparently not able to sell. It comes from a popular distributor, and i don't see any reason why the shoes would be defective.

Can you let me know how we can contest that ?

thanks

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Ezra_Amazon
In reply to: Seller_0xehpBGoTgNfT’s post

Hello @Seller_0xehpBGoTgNfT,

Thanks for getting in touch.

To address this issue, you'll need to request a removal order. Make sure to submit that order within 30 days of the item reaching the fulfillment center.

Just a heads-up, for a product to qualify for reimbursement, it can't be listed as defective or damaged by a customer.

Take a peek at these help pages for more info:

FBA customer returns reimbursement policy

FBA lost and damaged inventory reimbursement policy

Best, Ezra

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