Received Intellectual Property Complaints - No feedback
I am trying to sell a product which we have ordered from the manufacturer themselves. They are saying that we are selling counterfeit products. I have provided both the LOA and also an invoice confirming this isn’t the case yet I am getting a generic response back with no feedback as to what is wrong with the documents I am sending. Have even sent pictures of the product along with barcodes. Would anyone be able to help? Unfortunately compliance team don’t have an email and the Seller Central team wipe their hands of it rather than actually helping.
13 replies
Seller_7VbclcPFFRTnc
is it a standard invoice and not pro forma ?
does it show the same quantity that you have listed and sold on amazon
less than 365 days old
has the suppliers name, address, phone number, website and vat number on
has your details - exactly as shown on amazon
not alibaba etc
Seller_NoMNQDGnEW5Bx
Does the brand on the product match the brand on the listing?
Seller_zSgC5zKFELg5A
Hello @SavyyTech_Ltd,
Thank you for reaching out to us!
We understand that you have concern regarding your intellectual properly complaints as per the above post.
By referring to the thread, it is observed that you consider this to be a false claim.
For such a policy violation, when flagged you need to submit the required documents as mentioned below:
Letter of authorization or licensing agreement from Rights owner’s brand or manufacturer must appear on the letter of authorization or licensing agreement.
The letter of authorization or licensing agreement must come from the rights owner or the brand if the reporter was an agent.
Kindly note that your address should also be present on the letter of authorization (LOA)
if you’re unable to come up with these documents. You should submit a plan of action covering three aspects which are as follows
Root Cause: What led to the violation? What knowledge gap have you observed? Etc.
Corrective Actions: Your immediate steps taken in this regard to resolve the issue
Preventative Steps: Your future plans on how you will be ensuring the violation is avoided.
If you are stating that you will ensure not to violate amazon’s policy in future then what are the necessary steps you are going to take? How will you ensure? Do you have any new listing procedure?
What resources you will be referring to before creating the listing? Is your staff well aware of the policies? Do you have any training program me or improvement plan in mind to ensure such violations do not occur?
Also, you have mentioned that you have identified the issue that caused the violation of your patent policy. Hence, I would advise to kindly mention in the root cause of your plan of action.
Root cause, Corrective actions and Preventative measure should be in alignment.
Further, I would recommend you to go through our policy regarding intellectual property:
https://sellercentral-europe.amazon.com/help/hub/reference/G201361070
I hope this resolves your query. Please continue to post on the thread if you have any questions around this.
Regards,
Nehal
