We are facing the account being frozen and inventory stranded issue because we haven’t passed the Identity Verification.

We have been contacting the customer service team many times and had a call with them to let know we have submitted the document many times, and every time, we uploaded the document that always meet the requirement. We believe the documents we have already provided should be sufficient for identity verification. It seems unreasonable to keep requesting an additional document for the same verification process.

A passport, tax bill, ID card for marital status verification, and a telephone bill. These are listed as acceptable by Amazon. We provided the ID card for marital status verification because Amazon stated that the beneficial owner is not the taxpayer, but the spouse. Despite offering this, it was still deemed insufficient. We were then informed that a telephone bill would be acceptable, which we also provided. However, we are now being asked to submit a bank document.

The customer service team have escalated our request third to the verification team for further investigation, we have not received any response. We asked our employers to contact the bank to require the letter for submission because we don’t think our requests were being reviewed. We have lost the sales opportunities during the BFCM.

My account identity verification is in peding from the last few days and the identity verification Tab is locked i cannot upload the requested documents to seller central please someone here help me to unlock identity verification tab so that i can upload the required documents.

I've tried many time to verify my Identity, but you are not able to verify that information,

Please let me know if I can start my Identity verification again. So that I can provide every documents which is usefull for identity verification. Kindly verify my Identity form my documents than I will listed my items and sell on Amazon

Thank You

Regards

Muhammd Bilal