Pending Order -Awaiting Payment verification
I have an order that has been for 7 days in pending order status, and the reason shown is "Awaiting Payment verifictaion".
I already sent the customer an email asking for her/his kind payment but no reply so far, so my question is:
how long should i wait to cancel this order? Is it ok to cancel the order? or how should i proceed?
Your comments are kindly appreciated.
Quincy_Amazon
Hello @Seller_t1A6n5RucoPGG
Thank you for posting your inquiry to the Forums and to members of the community for providing that guidance and help page.
I can corroborate the information provided that in some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days. Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status, refer them to Amazon Customer Service for more information. Please feel free to refer to the help page provided by @Seller_LImVvUWeyiCfQ for additional detail on pending orders.
Regards,
Quincy_Amazon
5 replies
Seller_Hi7wbO2Kbo6bl
Oh my goodness!
Do not do that.
Sellers have no business asking / talking to buyers about payment method. That is Amazon's province.
In theory a pending order can linger for 21 days. That is rare. Seller just waits. That's all.
Seller_rI7BZIczK8iAC
1. It is NOT allowed to contact Amazon's customers! Don't do this again.
2. Do not cancel the order, this will negatively impact your cancellation rate. If you cancel too many orders Amazon will suspend your account.
3. Just wait. If you see the order "Payment complete" you send it. Anyway Amazon will send you an email "ship your order".
Seller_LImVvUWeyiCfQ
How were you even able to email the buyer? Pending orders display no information whatsoever about the buyer.
Quincy_Amazon
Hello @Seller_t1A6n5RucoPGG
Thank you for posting your inquiry to the Forums and to members of the community for providing that guidance and help page.
I can corroborate the information provided that in some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days. Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status, refer them to Amazon Customer Service for more information. Please feel free to refer to the help page provided by @Seller_LImVvUWeyiCfQ for additional detail on pending orders.
Regards,
Quincy_Amazon
