Hi everyone,

I recently noticed an unusual refund on one of my orders and wanted to check if anyone else has experienced something similar or if Amazon has provided any explanations for this kind of issue.

I sold a product for £9.99 (including VAT), but Amazon issued a £94.98 refund for this single item. The order details show only one unit was purchased, and the refund amount is far greater than the total order value.

Order Value: £9.99 (VAT inclusive)

Refund Issued: £94.98

Product: Knee Pads

Shipping: Expedited via FBA

I have checked my Payments & Refunds Report, but I can’t see any additional fees or adjustments that would justify such a high refund amount. I’m also concerned whether this is a system error, a customer return abuse case, or if Amazon has automatically applied some additional refund I wasn’t aware of.

Has anyone else encountered a similar issue? If so, were you able to resolve it with Amazon support, and did they provide any explanation?

Thanks in advance for any insights!

Please can someone tell me what they think? Do these Amazon fees look normal? I am selling FBA

List price for item 1 is £9.99

Total Product charges: 8.32

Total Promotional Rebates: 0

Amazon fees -5.01

Other 1.67

Total (GBP): 4.98

List price for item 2 is £10.99

Total Product charges: 8.32

Total Promotional Rebates: 0

Amazon fees -5.63

Other 1.83

Total (GBP): 5.36

We have sent stock to the EU for years to be fulfilled by the PAN EU programme. We are registered for VAT in 5 EU countries. Over the last few months we have noticed a reduction in margins in France and Italy. Upon checking I have noticed that we are being charged the EFN fees instead of the FBA fees on some of our items but not others.

Why is this? On our best selling item we have frequently been charged 9.60 EUR on the EFN, but we should be paying closer to 6.60 EUR an item using the Pan-EU FBA programme?

Am I missing something here? Why is this happening?