Ads show as running in campaign manager but they aren't
I closed my store over xmas due to all the strikes. Since opening back up, my usual campaign which has always been very successful, has seemingly stopped working.
It still shows as working in campaign manager and I haven’t changed anything, but if I search for the items on Amazon, they are not being promoted.
The spend, sales etc stats for the campaign all show flatlined at 0 despite working fine pre xmas.
Can anybody help? I am stumped and it’s costing me lots of sales at the moment.
One thing to note is, due to a number of A to Z claims after the strikes, my ODR is 1.8%, could this affect ads?
Have tried Seller support but not much help as per.
Seller_7VbclcPFFRTnc
Have you got the buy box ?
Seller_7VbclcPFFRTnc
Checking a listing you haven’t got the BB
Whats your odr and ldr ?
Seller_yGFP9vQJKe1zg
Yes, I sell my own products so thats not usually an issue for me.
Seller_yGFP9vQJKe1zg
Sorry, thanks for that, I didn’t realise that! The ODR is 1.8% (probably will rise due to 10000 sales in last 60 days, whereas about 20 per day now).
LDR is 0%
Seller_BS5lg2keRs2QO
As per above, checking a few listings it seems you are currently not eligible for the buybox. You need the buybox to run ads.
Seller_yGFP9vQJKe1zg
Ah ok, that makes more sense. Am I basically just stuck for a couple of months now until my ODR sorts itself out?
Seller_yGFP9vQJKe1zg
Ugh. Nightmare. I’m also worrying about the account at this stage too. Do I have any option re speaking to Amazon about it, or do I just need to weather the storm until things balance out again?
Thanks both for the help btw.
Seller_yGFP9vQJKe1zg
Unfortunately not. All franked mail, and they introduced a new tracking system in November which worked out terribly. I had so many signed for items that just vanished. Appaling service.
Seller_wQUjIxGWybFgG
There is a new field which has been implemented that is not only totaly illogical and useless but it is also stopping promotions. Go back to support with images of your campaign set - up and tell them it needs urgent priority.: sunglasses:
Seller_S3O9ljkMTsURp
I have a similar issue, no buy box, ads do not work. however, my account health dashboard shows very good performance.
