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Long Delivery Dates Shown To Customers
Please help!! is anyone else facing same problem
All of these listings are showing very long delivery times to customers. However, it shows the correct delivery time on our managed order.
Handling time: 0 ( active )
Delivery time: 3-5 days
is anyone experience same problem
i have refreshed all shipping settings but no change from few days when an order comes correct days for delivery but to the customer showing 17 days
thanks xx
10 replies
Seller_khXhultlsgFkP
Just an idea, as I have seen this pop up again and again. This could be the Shipping Setting Automation not working properly. If you go into your shipping settings and then edit your template, you should be able to turn it off (if it's on) and see if this improves the displayed shipping times.
Sakura_Amazon_
Hello @Seller_Jufz5adkgPqrC,
This is Sakura from Amazon.
@Seller_khXhultlsgFkP suggested a very likely root cause for your issue.
You should have the option to enable the Shipping Setting Automation by editing the Shipping Templates.
Here, I am sharing a help page about SSA: Shipping Settings Automation.
Please keep us updated once you wait 24 hours after disabling SSA.
Regards,
Sakura
Seller_M2Il1yiayMfjp
Im the same amazon penalises me for being in scotland
No matter what I do
The detail page shows the long delivery date on the manage order page amazon tells me to deliver it earlier
Feels like they are just trying to push people to use FBA ,
I send items out T48 which is 2 days 18th today on my pages amazon are saying delivery 25th
Seller_BQDXRGnhb1wNo
What are your metrics like?
Amazon can show longer delivery times to customers if you do not meet the on time shipment rate.
Seller_PnPJKBHcwOLk3
This is an Amazon scam due to a huge economy slowdown. They give priority to Prime sellers and show longer delivery dates for standard sellers. This pushes the buyers to Prime listings. If you raise it they will give out excuses. Another nail in the coffin.
Sakura_Amazon_
Hello Sellers,
Do you still have this issue ?
If yes, I would need you to report it via SPS case and write me here a case ID. Remember to provide as many details about your current settings and the issue as possible in the case.
Tagging all affected Sellers : @Seller_M2Il1yiayMfjp, @Seller_Jufz5adkgPqrC
Thank you,
Sakura
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