Hi All,

We have been doing FBM for 2-3 months using only Royalmail tracked 24. Our ontime delivery metrics continues to get hit every few weeks. With advice from another seller I removed remote areas in the UK from our premium delivery option (Scottish highlands, Channel Islands etc), however this has not made much difference. I have noticed Royalmail is for us is the underlying problem with 6-8% of our tracked 24 being delivered in 2 days. I am well aware now that RM's Tracked 24 is not a guaranteed next day.

Now, my trouble is what am I missing here, because other sellers are happily offering next day delivery and even doing SFP. RM obviously is not the one, DHL and DPD seems expensive in comparison. Who are others using to get good shipping cost for premium delivery?

Any recommendations is highly appreciated.

Sorry I am struggling to get my head round this having looked at all your policies ref A to Z claims.

I cant understand why on earth Amazon have refunded a customer when the item has clearly been delivered, photographed, GPS is correct and even signed for.

I have uploaded the photo from the tracking of the actual item being delivered and there is also a signature.

Can someone please enlighting me as to what more I could have done? apart from taking it to the customer myself

What am I not getting here as I thought this was straight forward!

So customer opens return, simples.. Auto accepted and Amazon issues label. Customer then opens AtoZ case? Not sure why but whatever. I reply to AtoZ just after it was opened. Explaining return opened, just waiting for return and will refund, not sure why an AtoZ is opened or why you have allowed it to be opened as you can see return opened a few minutes before AtoZ.

Anyway, goods returned, refunded spoke to customer all good. AtoZ closes with a "Order defect rate" ? huh.. I asked why woudl it be an order defect rate? The reply "As the buyer did file a claim, we will still include the claim in your Order Defect Rate and performance metrics.

To avoid these claims in the future, respond promptly to buyer communications to reach a resolution. If appropriate, refund the buyer within 72 hours of the buyer's first contact."

I don't get it? everything done to the letter as we are supposed to.. but as customer opened an AtoZ you get a defect? what am I missing here as this just seems like a screw you anyway answer?