The role of "Mods"
There has been a great deal of discussion about "mods" recently. I thought it might be an idea to try to get clarification on exactly what their role is.
Originally I believe they were simply there to check sellers were not posting things which for instance contained obscene language. This role seem to develop into actually helping sellers with problems and ,for a time, they actually did help. In more recent years sellers increasingly used them as a "help desk" instead of contacting the completely useless "Seller Help"
We now have a situation where there seem to many many mods but very few of them actually give sellers any help.
It would be helpful if a mod (a real person not a robot) could come on the forum and tell us what their role is.
I am only naming the 2 most recent mods who have replied to my queries. Other sellers please feel free to add more mod names
@Indy_Amazon
@Spencer_Amazon
The role of "Mods"
There has been a great deal of discussion about "mods" recently. I thought it might be an idea to try to get clarification on exactly what their role is.
Originally I believe they were simply there to check sellers were not posting things which for instance contained obscene language. This role seem to develop into actually helping sellers with problems and ,for a time, they actually did help. In more recent years sellers increasingly used them as a "help desk" instead of contacting the completely useless "Seller Help"
We now have a situation where there seem to many many mods but very few of them actually give sellers any help.
It would be helpful if a mod (a real person not a robot) could come on the forum and tell us what their role is.
I am only naming the 2 most recent mods who have replied to my queries. Other sellers please feel free to add more mod names
@Indy_Amazon
@Spencer_Amazon
23 replies
Seller_19xPhE8YgkmxW
Hi dunsterville34,
If you click on @Spencer_Amazon you will see that they have not replied to anything for 4 weeks... so they may not now be active... or they're taking a long winter break...
Whereas Indy has been active recently, but their Stats are:
82 Discussions started
1.4k Replies to discussions
0 Most helpful replies
937 Upvotes received
742 Downvotes received
Which looks, to me, as if they might not be personable
All Best
Brian
Seller_ZVAz3d5lZuGid
@Seller_AlYpsVHv0gj21 - A while ago (can't remember when !) I'm sure I did start a thread asking if they could let us know who the current forum mods are. Of course, I now can't find that thread, and even though I tried selecting 'My discussions' in the filter - nothing was there !!
Hopefully either Indy or Spencer might respond. Will tag in another couple who still appear in the dropdown, but who knows if they are still active ?? @JiAlex_Amazon @Ezra_Amazon
Indy_Amazon
@Seller_AlYpsVHv0gj21 A very late reply here (my sincerest apologies). I've responded similarly on your other post some months ago but wanted to circle back here as well. We "mods" (Community Managers) are here to support sellers however we can in the Forums community. We do keep an eye out for any posts that violate our community guidelines, and take action to remove or moderate these, but we also help escalate issues where we can as well. We don't have direct influence on systemic issue resolution, but pass along seller feedback internally as often as we can.
Essentially - We're here to keep the forums welcoming and educational for everyone, but we also want to encourage that peer-to-peer support that makes this community so valuable.
For individual account or order issues, Seller Support is still the best first step since they can access your account details and investigate quickly. Once you've opened a case, if you'd like to discuss it in the forums, we can help guide the conversation or escalate if we're seeing a pattern that needs attention .
The forums work best when sellers share experiences and solutions with each other, and we jump in to facilitate, clarify policies, or escalate where needed. Think of us as community facilitators rather than a help desk.
We're also a worldwide team that reviews every post on the forums—whether you tag us or not. While tagging community managers might feel like a way to get faster attention, we monitor all posts, not just on who's been tagged or has been most recently active.
