Account deactivated need help
Hello,
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I received a mail from amazon.co.uk on 6th of December in which I was asked to schedule an appointment for a video call verification. I scheduled the appointment for the December 07, 2021 at 03:20 PM Greenwich Mean Time. I got a confirmation mail for video call schedule. On 7th December, about 2 hours before the video call verification I received mail about cancellation of scheduled appointment with a link to reschedule. When I open the link, it says your video call verification is completed now and asked to wait for 72 hours for further verification.
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I waited 72 hours and didn’t get any response from amazon. My account is deactivated. I don’t know the exact reason for deactivation.
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I have two submissions the first one on 11th December and second one is 5th January. No one replied to anu submission. I tried to open case but the case was closed because it was not the right channel. I have submitted all documents again in submission. Can anyone help in this matter
0 replies
Seller_7VbclcPFFRTnc
There seems to be many issues with this new video verification system
What did you submit on both the dates you mention ?
Seller_o2XqDIVZlWNy5
On 11th December submission I just asked why I am not getting any reply from support team. But no response from them. On 5th January I attached the following documents
Seller_D59sukg3PflcJ
Hello @Uk_kailani
Aksh here to assist.
We understand your concerns related to the deactivation of your account.
We request you to kindly provide the most recent performance notification that you have received on the same, to assist you further on this thread.
Regards,
Aksh.
Seller_o2XqDIVZlWNy5
@Aksh_Amazon Kindly respond to my query.
Seller_o2XqDIVZlWNy5
@The_Little_Shop Can you please help me about my account verification?
Seller_o2XqDIVZlWNy5
@Jessica @Krish_Amazon @Jiya_Amazon First I am really sorry for bothering you guys. Unfortunately I am stuck in Amazon seller central account verification since the beginning of December 2021. I don’t know the reason why amazon is not giving any kind of response. Is it normal to wait weeks for a response from seller support team?
Ash_Amazon
Hello,
This is Ash, and would help you with your questions.
From the post above I understand that your previous video verification was not completed.
To reactivate your account, schedule an appointment to complete your identity verification via video call.
During the video call, you will be required to show our associate the original copies of the identity document that you provided when you registered your account. We do not accept any new documents.
How to schedule an appointment for the video call
To schedule an appointment for your identity verification, click here.
On the "Identity Verification" page, follow the instructions on screen to schedule a video call and select a date and time slot for your appointment among the available options.
Review the appointment time and the other resources to prepare for the video call.
Click "Next" to confirm the appointment.
Kindly keep us posted if you need more assistance.
Regards,
Ash.
Seller_o2XqDIVZlWNy5
Hello,
Maybe I have come to know the exact problem now, I think you will understand by screenshots:
amazon.com deducted monthly fee instead of amazon.co.uk. Got section 3 in amazon.com
Can anyone guide me what should I do? I applied for amazon.co.uk
Ash_Amazon
hello @Uk_kailani,
Ash here to assist.
I understand that you didn’t complete the video verification, and you are unable to schedule the same as well.
In order to address your concern, we will be transferring your case to a skilled team for further assistance.
Once the review is complete, we will reply to you on this thread.
In order to assist you in a timely manner, please allow our team to complete the review of your information.
Regards,
Ash
