URGENT: Hundreds of Retroactive "Carrier Delivery Label Adjustment" Charges Flooding In — Anyone Else?
Hi everyone,
This evening, we’ve been hit with hundreds of sudden charges on our account under the description:
"Carrier delivery label adjustment due to under-charged delivery label"
These adjustments are:
Hitting all at once with no prior notice
Going as far back as April 2025
All related to EVRi Seller Fulfilled Prime (SFP) shipments
Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.
This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.
We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.
Is anyone else seeing this?
Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.
Thanks in advance for any insight!
@Ezra_Amazon
URGENT: Hundreds of Retroactive "Carrier Delivery Label Adjustment" Charges Flooding In — Anyone Else?
Hi everyone,
This evening, we’ve been hit with hundreds of sudden charges on our account under the description:
"Carrier delivery label adjustment due to under-charged delivery label"
These adjustments are:
Hitting all at once with no prior notice
Going as far back as April 2025
All related to EVRi Seller Fulfilled Prime (SFP) shipments
Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.
This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.
We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.
Is anyone else seeing this?
Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.
Thanks in advance for any insight!
@Ezra_Amazon
86 replies
Seller_VpTps3nNkV8hZ
No. I did message the managing director email shortly after it happened. They replied earlier with the same message as elsewhere, telling me it was probably my fault and that I should contact Evri.
When I informed them that this has happened to many sellers and Evri say it is a fault that will be rectified by today they claim to have escalated it;
Chances are I'll just get a standard reply telling me to check the size and weight of my parcels but someone has made the right noise for now.
Seller_nKLa5UDj5BJ3s
Hi I had the same issue and I now notice that in my 'transaction view' some of these have been credited but yet my statement hasnt updated to reflect the credits. Its still showing the same amount being deducted for 'other' and there is no section on the disbursement statement that shows any credits for 'other' so where is the money? Any ideas?
Seller_pV86yxcIhuRsb
same here. We were charged hundreds overnight. Still not fixed. Please help
Seller_K9gmirKbwZ5tA
I've logged in today and thought my balance seemed 'off'....looked into it and I have the same issue you've stated. This is blatant theft from Amazon! I use evri, purchased through amazon and know the fees as all my items fall under 1kg. In some cases I've been retro charged shipping fees that exceed the sale price of the item being sold! So i am actually paying amazon to sell my items and take a loss. I've also open a case log with seller support
Seller_VpTps3nNkV8hZ
I totally agree. Having dealt with Amazon long enough I know that's banging your head against a brick wall territory. We, unfortunately, have to weather our way through the best way of dealing with it to get what we're owed.
I don't know how the system works with Evri taking payment from our accounts but there should be some red flag alert if they start taking too much, especially with what seems like a wholesale grab of money from our account. It looks like there's a system where Evri can take money from our accounts once we've had a transaction with them and Amazon just hold the door open whilst they take the cash out.
Seller_TPIOEOTWi8h1m
We have had 8 charges returned this morning, just praying now for the rest
Seller_sJUyozDeS1DKy
hi same here we had 47 rreturn And still have over 150 left let hope thing go back to normal.
Seller_GSIBVMvB5DwZ9
for what it's worth, the £300 odd of extra charges I incurred have been refunded today. I hope everyone else gets their money back ASAP as well. On my account this seems to happen every month around the 19th / 20th, but is usually extra charges of 6p to 20p per parcel and totals no more than a fiver a month. I haven't bothered to chase it up as no doubt the hoops I'd be made to jump through would cost more in my time than the refund I'd get back.
Seller_QvGsBe3tDQUMC
has anyone had another payment taken out today, although a lot lower amounts, its evri adjustments again and they dont make sense.
Seller_0sVkARBIRM7Oe
Hi,
How do you find and check the package dimensions in your shipping templates. I cannot find where you edit them. Tied Cog Wheel - Shipping Settings - Shipping Templates - Edit but there's nowhere visible to adjust parcel size.
The bellow image shows incorrect size and weight from those I entered when setting the templates up only Evri shipping effected.
Seller_FCqy2Nrj6sv4M
Yes there was an issue with Amazon incorrectly charging numerous accounts, they have said "Amazon made us aware of yesterday morning with an experienced billing issue across this period where adjustment charges have been incorrect applied and / or duplicated. I can confirm this is being reconciled between both finance teams (Evri & Amazon) as we speak with credits to be applied accordingly against impacted transactions."
However, what many people have failed to realise is that prior to 18th March as long as your parcel didn't exceed Evri's maximum standard parcel size (245cm total) then the weight of the parcel is what determined the shipping cost but Evri have now included a 40L volume requirement meaning that in general people will be charged adjustments going forward if they send something larger than 40L.
I also believe that you have to submit the dimensions in the correct order as follows;
45cm x 35cm x 16cm not 35cm x 16cm x 45cm, for example
This is because their system doesn't seem to have the ability to reorder what is submitted into chronological largest to smallest and they may also charge you more because of this (dimension threshold dependent).
Please correct me if I am wrong!
Seller_PU8ypkNZEJU9p
I have had the same issue 2-3 days ago, around £70 of 11p charges for 'Adjustments' all my Parcels are exactly 0.15kg and size is 66cm by 6cm. I put this in and always got the £2.95 charge, yesterday, I had over £70 of 11p charges. No idea why, not paying this, my account is currently in -£70 and they are trying to charge me. Same issue here.
