Compliance Request or SPAM?
I’ve received an email 2 weeks ago stating thqt I needed to complete the conpliabc request but when I looked in my seller account I couldn’t find anything so I emailed SS who sent a long email which told me about phishing emails so I assumed it was just a spam email but I received this today.
Again I can’t see anything in my account health so is it just spam or am I looking in the wrong place on seller central?
Dear seller,
As a reminder, you have listed products that have compliance requirements. Click the following link to see the list of affected products and to submit the required compliance documents: https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsellercentral-europe.amazon.com%2Fperformance%2Faccount%2Fhealth%2Fcompliance-request&data=02|01||9df716b268c545770d5e08d866117777|84df9e7fe9f640afb435aaaaaaaaaaaa|1|0|637371572486242563&sdata=xMomtiHtqg%2F5gHhbIlndFY5Y%2BxvTBgq0kqLmrrQgF0Y%3D&reserved=0. If you do not submit the documents by the due date indicated for each product at this link, we may begin to remove the affected listings.
If your products are listed in more than one marketplace, you can submit documents for one marketplace and the same will be considered for validation in all EU/UK marketplaces.
Why is this happening?
This requirement helps ensure that products are compliant with local laws and safe for customers.
How do I continue to sell the affected products?
Click the following link for more information about the documents you need to provide for each product: https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsellercentral-europe.amazon.com%2Fperformance%2Faccount%2Fhealth%2Fcompliance-request&data=02|01||9df716b268c545770d5e08d866117777|84df9e7fe9f640afb435aaaaaaaaaaaa|1|0|637371572486242563&sdata=xMomtiHtqg%2F5gHhbIlndFY5Y%2BxvTBgq0kqLmrrQgF0Y%3D&reserved=0.
Was there an error?
If you believe that you do not need to submit documents for your products, click https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsellercentral-europe.amazon.com%2Fperformance%2Faccount%2Fhealth%2Fcompliance-request&data=02|01||9df716b268c545770d5e08d866117777|84df9e7fe9f640afb435aaaaaaaaaaaa|1|0|637371572486242563&sdata=xMomtiHtqg%2F5gHhbIlndFY5Y%2BxvTBgq0kqLmrrQgF0Y%3D&reserved=0 to view your listings, click “Provide Documentation” next to the product, and then click “Yes” on the “Is this an Appeal?” question in the upper-left of the page.
For FBA sellers only: If you do not wish to continue selling the products concerned and have any inventory of these products remaining in our fulfilment centres, you’ll have 30 days from the date your listing has been removed to create a removal order. Instructions for creating a removal order can be found on the Remove inventory help page: https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsellercentral-europe.amazon.com%2Fgp%2Fhelp%2FG200280650&data=02|01||9df716b268c545770d5e08d866117777|84df9e7fe9f640afb435aaaaaaaaaaaa|1|0|637371572486252558&sdata=VPMh9dJorvQcuQgA6sbnhfGxkpzxG2C1kKNZwqNTcl0%3D&reserved=0. If you do not request a removal, automated removal orders will be triggered. Standard removal fees apply.
Regards,
Amazon Services Europe
1 reply
Seller_f5cnodyVjLD4S
Hi,
Guessing from your forum name that you sell in the toys and games category, so probably genuine.
However, I never recommend clicking on links in emails.
You can follow the directions in this thread and check directly from seller central.